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jbalonso777 · Posted: Thu Jul 04, 2013 12:54 am Post subject:

Ugh, people, I have the worst luck with IndiGo among the people in this forum, I think.
I need answers. Confused

So I did the booking for Mum on a 6E from CCU to DEL.
All transactions were complete, in fact, an SMS confirming the online banking transaction was complete, was sent.
Rs.3975.
The confirmation page didn't open, instead, it showed a 'system error' because of an internal error or because there are too many users on the server. (The last one is not an excuse, really. Evil or Very Mad

)

A case number was given.
Help, anyone?

Thanking you a lot.
Regards
Jish
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sumantra · Member Joined: 28 Oct 2007 Posts: 4685 Location: New Delhi

I know mine is an almost zero-entropy answer, but all the same, I have found the Indigo call centre quite useful when I have got into a mess. Once was with a ticket cancellation (which at that time, gave me the credit to use on an Indigo booking later - but one had to go through the call centre), and the other time, it was the gender of a passenger wrongly entered - they had this corrected, and emailed to me in minutes. Polite, no frills, but efficient.
Cheers, Sumantra.

ameya · Posted: Thu Jul 04, 2013 10:06 am Post subject:

jbalonso777 · Posted: Thu Jul 04, 2013 9:16 pm Post subject:

To be perfectly honest, bad luck goes on.

Well, going BEYOND the language selections took 3 attempts, it always got hung up.
However, when I did get through, the agent was quite helpful, and apologised about 4 or 5 times.

The process looked long, and needed transaction IDs and stuff. I asked Dad to take care of it.

He didn't have a very good experience.
The agent asked for passenger name, flight number, DEPARTURE TIME ( -_- ), amount paid, etc, etc, and then 10 minutes into the conversation, the case number, something which should have been asked in the first place.

Anyways, a PNR number was given, and the ticket has been cancelled. Refund should be given within 3-5 working days.
I'm not sure if Dad too got the sort of apologies that I got, I will confirm that.

Surprising to see this inefficiency in IndiGo

Regards
Jish
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ameya · Posted: Thu Jul 04, 2013 11:42 pm Post subject:

Kinda surprised, but transaction ID, and all other details are their SoP to ensure that not just anybody can call up can do the needful.

747-237 · Posted: Mon Jul 08, 2013 4:17 pm Post subject:

IndiGo July 2013 Domestic India Service Increase

India’s low-cost carrier IndiGo on 05JUL13 introduced additional frequencies on selected domestic markets. Planned service increase as follow.

Bangalore – Mumbai Increase from 7 to 8 daily
6E464 BLR0920 – 1105BOM 320 D
6E463 BOM1725 – 1855BLR 320 D

Bangalore – Pune Increase from 19 to 26 weekly
6E408 BLR0530 – 0650PNQ 320 D
6E409 PNQ0720 – 0850BLR 320 D

Chandigarh – Mumbai Increase from 2 to 3 daily
6E463 IXC1425 – 1645BOM 320 D
6E464 BOM1140 – 1355IXC 320 D

Source: Airlineroute.net

Nimish · Posted: Mon Jul 08, 2013 5:03 pm Post subject:

ameya · Posted: Mon Jul 08, 2013 5:09 pm Post subject:

sumantra · Member Joined: 28 Oct 2007 Posts: 4685 Location: New Delhi

ameya · Posted: Tue Jul 09, 2013 10:17 am Post subject:

sumantra · Member Joined: 28 Oct 2007 Posts: 4685 Location: New Delhi

Ameya Sir - while you would have the general figure, I have some sampling points. Here they are (some DEL/IXC/CCU flights on IT)

03 Jul(Thu) 2008 IT 600 (A319) DEL-IXC [09:10 am - 10:00 am]
04 Jul(Fri) 2008 IT 605 (A319) IXC-DEL [05:40 pm - 06:30 pm]

15 Aug(Fri) 2008 IT 601 (A320) DEL-CCU [06:55 am - 09:05 am]
17 Aug(Sun) 2008 IT 602 (A320) CCU-DEL [09:35 am - 11:40 am]

13 Jan(Tue) 2009 IT 603 (A320) DEL-CCU [06:10 pm - 08:05 pm]
17 Jan(Sat) 2009 IT 602 (A320) CCU-DEL [09:35 am - 11:45 am]

18 Jan(Sun) 2009 IT 600 (A319) DEL-IXC [09:35 am - 10:25 am]
19 Jan(Mon) 2009 IT 605 (A319) IXC-DEL [05:40 pm - 06:30 pm]

09 Feb(Mon) 2009 IT 604 (A320) CCU-DEL [09:05 pm - 11:15 pm]

These two years: 2008-09, I patronised IT quite a bit on other sectors, too. The liveTV on some planes with the top hump, the food, and service, were really good.
Cheers, Sumantra.

ameya · Posted: Mon Jul 22, 2013 5:05 pm Post subject:

Ranchi is online !

Flights effective : 18 Aug/Sun

6E 494 DEL0650-0825PAT0855-0940IXR1010-1200DEL A320 D
6E 493 DEL1620-1810IXR1840-1930PAT2000-2140DEL A320 D

ameya · Posted: Thu Jul 25, 2013 9:30 am Post subject:

There is strong possibility that the gap between two flights to PAT/IXR will be used to accommodate a flight to IXJ

747-237 · Posted: Sat Jul 27, 2013 5:18 pm Post subject:

abhijith16 · Posted: Sat Jul 27, 2013 6:15 pm Post subject:

abhijith16 · Posted: Mon Aug 05, 2013 6:55 pm Post subject:

Guys, how many indiGo A320s are ETOPS-configured? What are their registrations?

Are the sharklet-A320s ETOPS configured?
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747-237 · Posted: Wed Aug 07, 2013 6:49 pm Post subject:

IndiGo have added a new A320 to the fleet today, as VT-IFR.

747-237 · Posted: Mon Aug 12, 2013 7:08 am Post subject:

http://www.livemint.com/Companies/5ajpIoWAfhdtY31KlKYMVN/Jet-plans-big-fleet-expansion-from-2018.html

IndiGo will add 16 aircraft by December and start inducting an additional 12 from that month to retain its pole position.

747-237 · Posted: Sun Aug 18, 2013 10:11 pm Post subject:

http://www.tnooz.com/2013/08/18/news/oooh-errr-missus-indigo-airlines-joins-twitter-tweets-saucy-picture/

IndiGo Airlines joins Twitter, tweets saucy picture

August 18, 2013

Yet another example of a travel brand finding life in social media a little tricky – India’s IndiGo airlines retweeted a pornographic picture on its official Twitter page.

The carrier was late to the social media party, joining the network just a week ago.

The incident was reported to Tnooz by Twitter user Jagadish Gandhi. The airline has since deleted the tweet and apologised on its main Twitter profile.

It says it is now investigating how the activity took place.

It is unclear if the account was hacked or if someone within the team accidentally retweeted the link.

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Jeh · Posted: Mon Aug 19, 2013 8:15 am Post subject:

I wasn't born yesterday, thank you. An example of a "travel brand finding social media a bit tricky"? Or an airline that derives its IATA designator from a puerile pun on the word "sexy" finding a mildly clever way to get people to notice its new Twitter account?

It's amazing how gullible journalists are.

TKMCE · Member Joined: 27 Feb 2007 Posts: 957

The first LCC operator on DEL IXC was Air Deccan while G8 as Ameya said was the first on BOM IXC..

http://www.business-standard.com/article/companies/chandigarh-to-jammu-by-air-deccan-flight-105110301040_1.html

Kingifsher DEL CCU DEL always had a lot of BKK passengers when ITs CCU BKK flight had started (and their DEL BKK had not yet started). At that time operating an A320 with 20/114 configuration on the morning and evening DEL CCU DEL to connect to their CCU BKK flights was commercial suicide, keeping in mind the price at which DEL CCU BKK was being sold by consolidators and the fact that the CCU BKK flight was operated by IT using a single class 199 seat a/c (A321).

Also direct impact of new DEL IXR link of 6E will be on G8 who is already established there and will also make SG (hopefully) think twice of opening up either PAT or IXR. Good news for the people of IXR anyway.

ameya · Posted: Mon Aug 19, 2013 11:56 am Post subject:

Some more insight into rotations, and flights, based on your post.

BOM-NDC-BOM was a IT flight, and G8 came in much later, 5th Apr,2010 to be precise on days 2,4,6,7 when IT did not operate (IT operated on 1,3,5)

The IT rotation was BOM-NDC-LTU-BOM on days 1,3,5 and the same bird did BOM-SSE-BOM on days 2,4,6,7

It was one hell of a loss making plane, which did BOM-NDC-LTU-BOM/BOM-SSE-BOM : BOM-ISK-BOM : BOM-KLH-BOM

While the other bird in BOM did all the profitable routes, BOM-IXY-BOM-BHU-BOM-HBX-BOM-IXU-BOM

ameya · Posted: Mon Aug 19, 2013 12:01 pm Post subject:

The DEL-CCU-DEL-GOI-DEL-CCU-DEL rotation connected to CCU-BKK-CCU which was BLR-HYD-CCU-BKK-CCU-HYD-BLR rotation on all Y A321

IT 3431 on the BLR-HYD-CCU leg IIRC.

And apologies, I read BOM-IXC as BOM-NDC, for some reason. My bad.

Yes, G8 was first LCC on BOM-IXC.

TKMCE · Member Joined: 27 Feb 2007 Posts: 957

By the way BOM IXY BOM was not an IT route. It was an old DN route (full credit should go to DN guys for this- opening up the route again after the old Vayudoot days) which was retained by IT post hte mergert and continued to make money.

One DN route IT dropped (Dont know if it was due to slot issues) was BOM RAJ and needless to say 9W must have been very happy as AI operartions were erratic and i am sure the route will be am oney making one for 9W.

I think the old DN routes deserve a separate thread in itself and I might as well open a new thread on this rather than diverting this 6E thread.

sumantra · Member Joined: 28 Oct 2007 Posts: 4685 Location: New Delhi

ameya · Posted: Wed Aug 28, 2013 2:21 pm Post subject:

As expected, 6E to launch BOM-PAT-IXR-BOM eff. 19 Sept

abhijith16 · Posted: Wed Aug 28, 2013 3:25 pm Post subject:

ameya · Posted: Wed Aug 28, 2013 3:36 pm Post subject:

ameya · Posted: Wed Aug 28, 2013 6:21 pm Post subject:

Also introducing
MAA_HYD-RPR-DEL and v.v eff 19th Sept

iah87 · Member Joined: 17 Apr 2007 Posts: 2566

ameya · Posted: Wed Aug 28, 2013 7:17 pm Post subject:

ameya · Posted: Wed Aug 28, 2013 7:21 pm Post subject:

Ok, got atleast one rotation

HYD-VTZ-BOM-PAT-IXR-BOM-VTZ-HYD

abhijith16 · Posted: Wed Aug 28, 2013 8:49 pm Post subject:

ameya · Posted: Wed Aug 28, 2013 8:54 pm Post subject:

TKMCE · Member Joined: 27 Feb 2007 Posts: 957

Capacity Indiscipline - Biggest culprit .... Indigo..... 6E is not a public company. So we have only their word for it that they are profitable. But I will not be surprised the way they are putting capacity into routes like BBI, IXR and RPR, that many of their routes are in the red big time.

Government should step in quickly to stop this madness, else another KF may not be too far away (need not be 6E).

jbalonso777 · Posted: Wed Aug 28, 2013 9:09 pm Post subject: