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747-237 · Posted: Fri Dec 23, 2011 2:55 am Post subject:

http://www.bbc.co.uk/news/world-asia-india-16298666

India's Jet Airways fined for refusing alcohol to woman

22 December 2011

An Indian consumer court in Delhi has ordered Jet Airways to compensate a female passenger who was refused an alcoholic drink because of her gender.

The Indian airline must now pay 50,000 rupees ($925; £590) for not serving a drink to the passenger "only because she is a female".

The complaint was filed by a Canadian woman who was on a flight from Bangkok to Delhi with her family in 2009.

Jet Airways says it has not seen the order and cannot comment.

The complainant, Mrs Jennifer Robinson, works at the Canadian High Commission in Delhi had sought C$50,000 ($49,000; £31,000) in compensation. The court found that amount too high.

The court order says that when she asked for a "rum drink" she was told by a steward that she could not have an alcoholic drink because she was a woman.

In the order, Delhi District Consumer Forum President CK Chaturvedi said that the refusal was not only discriminatory but a deliberate insult in front of all the other passengers.

This caused "mental agony, humiliation, insult" to the passenger on her vacation, he said.

The court also directed the airline to give its staff etiquette training on how to behave with female passengers "without any discrimination whether Indian or foreign".

Jet Airways said: "We are yet to receive the copy of the order without which we are unable to respond."
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ameya · Posted: Fri Dec 23, 2011 10:24 pm Post subject:

2 B737-900ER have joined the fleet of Jetlite.

They have been registered as VT-JLJ and VT-JLH

Both are in 202 seater config.

ameya · Posted: Fri Dec 23, 2011 10:28 pm Post subject:

Both are ex-Lion Air birds

me111993 · Member Joined: 04 Sep 2009 Posts: 3225 Location: MAA/AMD

ameya · Posted: Sat Dec 24, 2011 7:23 am Post subject:

stealthpilot · Member Joined: 19 Dec 2006 Posts: 2325 Location: BLR, DXB

justbala · Member Joined: 11 Jan 2007 Posts: 1898 Location: Bangalore

9W again being penny wise pound foolish. 9W now goes lower down my priority while flying out of TRV now.

Dear Mr. justbala,

Our lounge product across the domestic network in India is being reviewed with all lounge service providers. With contract renewals, cost increases are being tabled by lounge service providers/airport owners. In airports where it is unviable to deliver the service or the product offering will end up getting diluted, we have regrettably curtailed the lounge service.

Please note that the changes to the lounge network on the domestic India route will be effective January 1, 2012 and will be applicable to guests flying Première and to our JetPrivilege Platinum, Gold, Silver and Jet Airways Citibank Platinum card members.

The amendments to the lounge network are as follows:

• Lounge access across domestic airports will now only be available at Mumbai, Delhi, Kolkata,
Bengaluru, Chennai, Hyderabad, Goa, Ahmedabad, Vadodara, Pune and Kochi.

• At Kolkata, the Jet Airways lounge has shifted to the pre-security area of the terminal and the
lounge in the post-security area has been shut down by the service provider.

• At Chennai, JetPrivilege members and guests flying Première can avail of the TAJ lounge,
which can be accessed between 0430hrs and 2200hrs.

Due to the varied distances between the lounges and departure gates of the flights, specially lounges which are located pre-security, guests/members using the lounges are advised to factor the additional time required to report to the boarding gate.

We hope to have your understanding on the changes being made to the lounge network.

me111993 · Member Joined: 04 Sep 2009 Posts: 3225 Location: MAA/AMD

3 A330-300s confirmed for Jet Airways; line numbers 1351, 1361 & 1370. Deliveries are planned for August 2012, November 2012 & February 2013 respectively.

i believe that they'll return JWD/WE (the 2 leased A332's) when these A333's start coming in. These will come in handy for BRU/NA routes.
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Nimish

me111993 · Member Joined: 04 Sep 2009 Posts: 3225 Location: MAA/AMD

Spiderguy252 · Posted: Tue Dec 27, 2011 12:27 am Post subject:

How many cities were there previously?
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andrew · Member Joined: 24 Apr 2007 Posts: 212

Silly idiots.... first they go slack on priority check in lines for frequent flyers and now they reduce lounge access.

They are going to loose the loyalty of the FFs whilst trying so hard to be an LCC..... what's the point of giving 9W revenues if they treat you no different from an LCC, but unlike Indigo, 9W actually is disdainful of the pax loyal to it...

jasepl · Member Joined: 26 Jul 2008 Posts: 4257 Location: bund-bay

Wow. Jet seem to be in serious freefall.

Identity crisis, declining product, increasing losses, hopeless crew, incompetent management, zero improvements... What does that remind you of?

justbala · Member Joined: 11 Jan 2007 Posts: 1898 Location: Bangalore

justbala · Member Joined: 11 Jan 2007 Posts: 1898 Location: Bangalore

jasepl · Member Joined: 26 Jul 2008 Posts: 4257 Location: bund-bay

O how convenient. From "I go out of my way to fly Jet" and "Who needs lounges anyway" to this.

I have no agenda. I do have an opinion, based on actual, repeated experience, that Jet have the most incompetent bunch of crew in recent memory and that their premium offering on the ground leaves a LOT to be desired.

You, on the other hand, do have an agenda: that nothing desi can be criticised. Just because it's desi, it's got to be wonderful. And if it's not wonderful (which is impossible, but let's pretend) then one should be thankful for what is good and blissfully ignore what isn't.

That's the biggest problem with this country: people with a similar mindset. All to happy to settle, in the guise of some misplaced sense of patriotism.

Never aspiring to improve to match what is better elsewhere, but only to look at what is worse elsewhere and feel very satisfied.

I suppose you think Mayawati's the personification of wonderfulness (if only because Castro's worse)! Laughing

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Jaysit · Member Joined: 19 Dec 2006 Posts: 4346

I still find it rather odd that a Jet FA would refuse any passenger booze because of gender. Indian carriers are very liberal with their alcohol. Even dowdy ol' AI will give you two drinks for every one you ask.

So, either there's more to it than meets the eye, or this one particular FA suddenly underwent a burst of sexist fervor, or he's just a blithering idiot.

In any case, you can't tar an entire airline or its crew (most of whom get high marks for inflight service) because of the alleged behaviour of one particular FA. However, the damage may already have been done - as Mark Twain said "a lie can travel halfway around the world while the truth is still putting on its shoes."

justbala · Member Joined: 11 Jan 2007 Posts: 1898 Location: Bangalore

jasepl · Member Joined: 26 Jul 2008 Posts: 4257 Location: bund-bay

747-237 · Posted: Wed Dec 28, 2011 12:23 am Post subject:

According to 9W's email :

"This festive season we're giving away a special offer you wouldn't want to miss. Book your flight in advance on jetlite.com and get LoFares all day, everyday.
Besides the advantage of getting LoFares, you can now carry 5 kg excess baggage at no extra cost."
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abhijith16 · Posted: Wed Dec 28, 2011 11:07 am Post subject:

Has anyone noticed S2 quietly remove its BOM-CCJ flight. What is the reason for the axe?

me111993 · Member Joined: 04 Sep 2009 Posts: 3225 Location: MAA/AMD

abhijith16 · Posted: Wed Dec 28, 2011 11:46 am Post subject:

747-237 · Posted: Thu Dec 29, 2011 8:16 am Post subject:

http://timesofindia.indiatimes.com/city/jaipur/Flight-headed-to-Jodhpur-lands-in-Jaipur-passengers-enraged/articleshow/11287025.cms

Flight headed to Jodhpur lands in Jaipur, passengers enraged

Dec 29, 2011

JAIPUR: Nearly a hundred passengers travelling in a Jet Airways flight from Mumbai to Jodhpur were stranded for almost two hours when the aircraft landed in Jaipur without any intimation to the passengers. Later, 70% of the passengers were sent to Jodhpur via road. Passengers included a man who was carrying the dead body of his wife.

The Jet Airways flight that took off from Mumbai at 11 am on Wednesday for Jodhpur landed here at 3.30 pm. The passengers were not informed by the airline about the unscheduled landing.

Shashi Shekhar, who was taking his wife's body from Dubai to Jodhpur and was the most annoyed of all.

Talking to the newsman at the international terminal, he said, "I took a flight from Dubai to Mumbai and after getting special permission took a flight from Mumbai to Jodhpur. Now, they are saying I should take the body via road. Such things should not be done."

Sources cited no clearance by Jodhpur to land the flight as the reason. "The air traffic control did not give permission to land in Jodhpur, thus, the flight was landed in Jaipur. Many passengers were sent via road. The runway at the Jodhpur airport was blocked," an official with the airways said.

However, the flight hours of the pilot flying the aircraft also expired in Jaipur, and he refused to go to Jodhpur, sources added.

The passengers were seen at loggerheads with the airlines staff and after two hours of confrontation they were persuaded to take the road route.

In a similar incident, Delhi-Jodhpur Jet Airways flight had also landed here in the evening.

Jaipur: Nearly a hundred passengers of a flight from Mumbai to Jodhpur got stranded for almost two hours when the aircraft landed in Jaipur without any intimation to the passengers. Later, 70 percent of the passengers were sent to Jodhpur via road route. Passengers included a man who was carrying the dead body of his wife and was to go to Jodhpur.

According to the airport sources the Jet Airways flight that took off from Mumbai at 11 am on Wednesday for Jodhpur was landed in Jaipur at 3.30 pm. The passengers did not get any intimation by the airlines on why the flight was landed at Jaipur airport.

Shashi Shekhar a passenger who was bringing his wife's body in the aircraft from Dubai to Jodhpur was boarded in the same flight was the most annoyed in the lot.

Talking to the newsman at the international terminal, he said, "I took a flight from Dubai to Mumbai and after getting special permission took a flight from Mumbai to Jodhpur. Now, they are saying that I should take the body via road route. Such things should not be done."

Later, official sources from the airport authority of India on the reasons why the flight had a landing in Jaipur instead of Jodhpur said that Jodhpur did not give clearance for landing of this flight.

"The air traffic control did not give permission to land in Jodhpur thus the flight was landed in Jaipur. Many passengers were sent via road route. The runway at the Jodhpur airport was blocked," said an official with the airways.

However, sources also added that the flight hours of the pilot flying the aircraft also expired in Jaipur, thus he denied to fly back to Jodhpur.

The passengers were seen at loggerheads with the airlines staff but later after 2 hours of confrontation they were persuaded to take a road route. The passenger who was carrying the body of his wife was also been convinced by late evening.

In a similar incident, Delhi-Jodhpur jet flight also had a landing in Jaipur in the evening.

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jasepl · Member Joined: 26 Jul 2008 Posts: 4257 Location: bund-bay

4.5 hours to get to Jaipur? Didn't anyone realise something was going on in all that time?

That said, perhaps the clueleness of the JetChildren is rubbing off on the cockpit crew too.

Here's another philosophy for Jet to espouse, though I have complete confidence they won't:

In Jet's case, almost everything is there. But their people are breaking the airline.
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justbala · Member Joined: 11 Jan 2007 Posts: 1898 Location: Bangalore

jasepl · Member Joined: 26 Jul 2008 Posts: 4257 Location: bund-bay

Of course it isn't Jet's fault. Not from any angle.

Jet didn't do anything wrong here; they never have. They're just not capable of it, you see.

This, like everything else, is entirely the doing of Prafull Patel and Smita Patil.

Whether it's the identity crisis, the incompetent JetChildren, the thousands of crores of losses, the sub-par premium offering, the disastrous purchases (fleet / land / airline... take your pick), the daily hawking of LoFares, the crew strike (including the crocodile tears on TV), the retarded mileage policy, the inevitable 'Y'-shaped coffin, the disappearing lounges, the San Francisco flight's getting Shanghaied into oblivion...

Everything, from A to Zed, is Prafull's fault. And Peter Pan's.
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justbala · Member Joined: 11 Jan 2007 Posts: 1898 Location: Bangalore

jasepl · Member Joined: 26 Jul 2008 Posts: 4257 Location: bund-bay

justbala · Member Joined: 11 Jan 2007 Posts: 1898 Location: Bangalore

jasepl · Member Joined: 26 Jul 2008 Posts: 4257 Location: bund-bay

justbala · Member Joined: 11 Jan 2007 Posts: 1898 Location: Bangalore

jasepl · Member Joined: 26 Jul 2008 Posts: 4257 Location: bund-bay

Don't make me go and look up the endless woe-is-me comments. You know they exist.

And as for the Jet/Fan mix-up, there might even be nothing to distinguish, seeing some of the reactions to criticism / opinion (regardless of whether said criticism is valid or rubbish).
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justbala · Member Joined: 11 Jan 2007 Posts: 1898 Location: Bangalore

me111993 · Member Joined: 04 Sep 2009 Posts: 3225 Location: MAA/AMD

jasepl, if u would care to elaborate some of those "Jet Whines" that you keep talking about, apart from Gulf rights not being granted and absolute mockery that AI made of the domestic market.
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Causal Determinism : We are hardwired to need answers. The Caveman who heard a rustle in the bushes and checked out to see what it was, lived longer than the guy, who assumed it was just a breeze.

- Greg House

ameya · Posted: Thu Dec 29, 2011 7:36 pm Post subject:

Jet airways Passenger coach rams into Go Air plane at Mumbai airport

jasepl · Member Joined: 26 Jul 2008 Posts: 4257 Location: bund-bay

Not once have I said anything negative about Jet's operations at Brussels, because there's nothing wrong with it. Just like there's nothing wrong with their operations at Hong Kong, Baroda or London.

Who gives a crap what they do or don't do at remote stations anyway?

I still don't quite understand, for example, the big deal of having a lounge in Newark, with all of one flight, when their ground offering at home is basically non-existent (and shrinking).

Where they are lacking, however, is at Sahar. There they're not much different from, say, Al Yemda. Which, considering it is their home base, is disgraceful.

Besides the increasingly poor showing on the ground, from a premium perspective (in Y all bets are off; everyone's more or less the same), there are three other areas where I find them to be poor. One may be opinion / experience based, the other two are simple facts:
2. Shockingly incompetent people
3. Inefficient connectivity with the domestic network
4. Steadily eroding product / offerings, with zero additions or improvements since they started flying long-haul

The rest of it is poking fun at their failures, which are many, just like with any airline.

What is good, I have pointed out plenty of times: the hardware (including the seats and IFE) and the condition of the aircraft and cabin.

They, in my opinion, fail at the people aspect, which naturally brings other things down.

And yes, everyone is entitled to their opinions (I think Biman are the best airline ever or I think the Jet crew are the best thing to happen to India since Nehru spoke about destiny). But no, people aren't entitled to their own facts (They get a boarding gate always, 100% of the time, no exceptions, never). Especially when third-hand accounts of someone else's second-hand experience is passed off as first-hand fact.

In any event, I cannot see why it bothers anyone so much, whetevr I have to say about Jet. As if you (not any one person specifically, but the "hurt" party in general) founded the airline. Or as if you manage / run it. based on the reactions, one could easily believe someone insulted you personally. Or, worse, called your mother an unmentionable name.

Seriously. It is a bloody company (one that is in some serious self-created shit), that has zero to do with those who scream bloody murder at the slightest bit of criticism.

Why don't the same people have similar chemical reactions when worse things are said about Air India or Lufthansa?

Perhaps the answer is simple: true, giddy love.
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me111993 · Member Joined: 04 Sep 2009 Posts: 3225 Location: MAA/AMD

Flew S2 this morning, AMD-BLR-CJB-MAA (yep, u read it correct), AMD-BLR was chock a block, rest of the two were below 50% in loads.

They served complementry sandwiches whilst wishing us happy new year through all 3 flights.

Crew remained the same throughout so got a lot of opportunity to converse, they said that 2 737-900ER's have already come in, both will be based in DEL.

Also, they said that they had no idea if/when the A320's would come, but said that leases on some old 737-700's were expiring shortly.
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Causal Determinism : We are hardwired to need answers. The Caveman who heard a rustle in the bushes and checked out to see what it was, lived longer than the guy, who assumed it was just a breeze.

- Greg House

747-237 · Posted: Mon Jan 02, 2012 4:05 am Post subject:

http://timesofindia.indiatimes.com/business/india-business/Jet-cuts-trainee-co-pilots-pay-from-Rs-1-3L-to-Rs-50k/articleshow/11330884.cms

Jet cuts trainee co-pilots’ pay from Rs 1.3L to Rs 50k
Jan 2, 2012

India's largest private airline Jet Airways has reduced the monthly salary of its trainee co-pilots by almost 60% from about Rs 1.3 lakh to Rs 50,000 in the New Year. The decision was conveyed to its trainee co-pilots in last week and is among a series of steps that the airline is taking to cut costs and survive the life-threatening phase that Indian carriers are passing through due to a mix of high operating cost environment at home and a slowing down economy.

"The company is going through turbulent times as a result of low fares, ever-rising crude oil process, high airport levies, rupee devaluation and a recessionary economic scenario... we are reducing costs through re-negotiation of all contracts with our vendors, service providers and curtailing expenditure. As a part of the austerity measures effective January 1, 2012, it is proposed that you would continue to draw Rs 50,000 per month till you are released to fly online on the fleet..." the letter sent by S B Srivastava, Jet's V-P (HR), to the trainee first officer says, while adding that other terms of their employment remain unchanged.

During the last slowdown also Jet had reduced salaries of its employees to survive the tough economic conditions and then restored them to pre-cut levels when the environment improved. Its two full service peers - Air India and Kingfisher - have been unable to pay salaries to employees in time for months now. "We last got paid in first week of November and have got nothing since then. Now our five months' salary and allowances are due. There is no light at the end of this tunnel and it seems the government expects us to work without pay. How long can this continue? Our stress levels is dangerously high as the topic of conversation is mainly unpaid bills and EMIs in cockpit of any stressed airline like AI or Kingfisher," said an agitated Air India commander.

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HAWK21M · Posted: Mon Jan 02, 2012 11:19 am Post subject:

Will the loss in pay be compensated when things get streamlined & profits return.
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