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me111993
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Joined: 04 Sep 2009
Posts: 3225
Location: MAA/AMD
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 Posted: Fri Feb 10, 2012 5:49 pm Post subject: |
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| jasepl wrote: | Maybe they're not able to fill the Ws.
On the dates I was looking at - 24-27 Feb - it indicates 77W. But the J class fare differences are significant:
9W: 77,140
CX: 164,082
Similar story on a couple of other date combinations as well.
Ouch. |
several times there are relatively similar differences in Y fares too.
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justbala
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Joined: 11 Jan 2007
Posts: 1898
Location: Bangalore
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| Posted: Fri Feb 10, 2012 11:01 pm Post subject: |
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| jasepl wrote: | Maybe they're not able to fill the Ws.
On the dates I was looking at - 24-27 Feb - it indicates 77W. But the J class fare differences are significant:
9W: 77,140
CX: 164,082
Similar story on a couple of other date combinations as well.
Ouch. |
Lolz.. wud u be happy if it was the other way round - u wud still crib abt "ridiculous pricing strategy"  how dare a desi airline price higher than a phoren one!!
Where there is a jasepl, there is a whine - so goes a saying in bund-bay  [/i] |
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justbala
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| Posted: Fri Feb 10, 2012 11:20 pm Post subject: |
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| patkini wrote: | | Quote: | Hi,
I had booked ticket for Hyderabad to Mumbai With Jet Airways Flight 602 scheduled to depart 2:55 PM 09th Feb.
I was charged Rs. 4650 by your staff, the receipt of which is attched. If you check the same you will see that the amount mentioned on receipt is 4601( here also there is a difference of Rs. 49 is this a premium over actual charge?),PNR is different, receipt is for another flight 2136 while i flied in 2116 with my old boarding pass. Your staff forcefully charged money before boarding and issued ticket receipt for another flight. You can check the same in attached copy
I am a regular flyer on all flights. 4 of my family members are Kingfisher Gold tier members.
Last year I have flied to London and singapore with your international division
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A shocking incident reported by a friend yesterday on her flight from HYD to BOM. Pardon my Friend's command over english, but I sincerely believe the issue is pretty grave.
Rgds,
Pats |
Somethings dont add up :-
1)9W doesnt seem to have a flight 602 on their network.
2)How wud 9W be bothered if her family members are IT Gold?
3)This smells more of a scam/con job at the airport. If she has a new PNR and new flight number, how was she allowed to board the old flight with the old BP? Didnt she question the staff then or ask for a manager/supervisor?
4) How did the 9W staff spot her in the airport at an "idli counter" and know that this was the lady in question?
5)Once she was in the flight, why didnt she ask her husband to cancel the new tkt? The other flight leaves an hour later.
Bund-bay residents would of course blame it all on - NG, "Jet Children", PP and random feminine character  |
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Devesh
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Joined: 26 May 2008
Posts: 564
Location: Bangalore, India
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| Posted: Sat Feb 11, 2012 12:17 am Post subject: |
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Wrote to Jet and got this response | Quote: | "A guest booked her ticket on January 1, 2012 through a travel portal for travel on Jet Airways fight S2 602 from Hyderabad to Mumbai on February 9. The flight was, however, cancelled and the guest was rebooked to travel against the same ticket on another flight 9W 2116 to Mumbai on 9th February, 2012. The Guest presented her ticket for travel and accordingly issued a boarding pass due to an oversight by the staff. The ticket actually had been cancelled and a refund was given on January 13, 2012. Hence the guest was asked to book a fresh ticket which was issued on the lowest fare and was able to travel.
Jet Airways regrets any inconvenience caused to its guests due to counter staff oversight." |
Jet appears to have shot themselves in the proverbial foot, so to speak. So I wrote back. If anyone on AI.net is from the industry and knows systems, please help clarify | Quote: |
Thanks for the statement. Please clarify a few doubts in follow-up to your statement.
1.
a
If the booking has been cancelled and a refund issued almost 26 days before travel (Jan 13th, Feb 9th), how was a boarding pass issued?
b.
This action implies that Jet Airway's systems lack basic security safeguards which prevent issue of a boarding pass on a cancelled reservation? Would this not be considered a major security breach?
c.
What safeguards are built in to your systems to prevent such an occurrence?
d.
How was a regular check-in agent able to bypass these safeguards?
e.
Has your software and systems been tested and reviewed by security agencies of the country?
2.
a.
As per Jet's statement, the original PNR FRBIMA was cancelled. Why was the passenger Ms. Kriti Agarwal allowed to travel on a boarding pass issued on the cancelled PNR (Please see attachment)?
b.
The passenger claims that Jet Airways never gave her a boarding pass with the new PNR MJSJKX? Why was this not done?
c.
What is the normal security practice at Jet on the handling of invalid boarding passes? As you may be aware, I have flown over 4,000 flights in my adult life. As most airlines across the world, I have observed it is normal security practice at to take back a wrongly issued boarding pass, void/cancel/deface/destroy it, and re-issue fresh documents. Can Jet Airways clarify why was this not done by your staff at Hyderabad?
3.
We are marking a copy of this mail to the travel agent, MakeMyTrip.com for some clarifications at their end too.
a.
The passenger claims that they asked MakeMyTrip to accept the changes proposed by Jet Airways. Why was this ticket cancelled instead of changed to the new flight.?
b.
Can you please provide details on the refund if has been made? Specifically please give us specific date of the refund transaction from MakeMyTrip to the Credit Card issuing bank? If refund payment is yet not made, please explain why has the refund still not made to the passenger 26 days after it was issued by the airline?
c.
Can you please explain the excessive delay making the refund?
d.
What are the refund policies of your agency?
e.
What are policies of MakeMyTrip when are airline makes a change or combines flights?
Thanks in advance
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jasepl
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| Posted: Sat Feb 11, 2012 1:42 am Post subject: |
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| Devesh wrote: | | Jet appears to have shot themselves in the proverbial foot, so to speak. |
Wow. Seem to be some large feet... That's hole number what?
And wow also to the fact that you got an actual response, one that wasn't a 100% denial that the reported incident took place.
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jasepl
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| Posted: Sun Feb 12, 2012 9:49 pm Post subject: |
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Now, introducing Jet's latest partner: Baygon Spray.
I suppose it's the latest offering from the wildly successful Jetuna Matata campaign.
I mean they've already turned more tricks than the neighbourhood whore. And they've already peddled out their magazine, traytable, boarding pass, IFE, website, fuselage (speaking of pimped rides) and bulkhead (did I miss anything?).
So why not the meal? Each tray can come with a card: "If you don't use Baygon, this is what will happen."
http://www.dnaindia.com/mumbai/report_business-class-flier-gets-roach-in-food-plate_1648979
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The_Goat
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| Posted: Mon Feb 13, 2012 6:32 pm Post subject: |
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| jasepl wrote: | Now, introducing Jet's latest partner: Baygon Spray.
I suppose it's the latest offering from the wildly successful Jetuna Matata campaign.
I mean they've already turned more tricks than the neighbourhood whore. And they've already peddled out their magazine, traytable, boarding pass, IFE, website, fuselage (speaking of pimped rides) and bulkhead (did I miss anything?).
So why not the meal? Each tray can come with a card: "If you don't use Baygon, this is what will happen."
http://www.dnaindia.com/mumbai/report_business-class-flier-gets-roach-in-food-plate_1648979 |
I was actually believing that article and pitying that passenger, till I came to this line
They even threatened me that they won’t land the plane, but I refused to budge.
Now I don't know what to believe anymore......
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ameya
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jasepl
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| Posted: Tue Feb 14, 2012 2:06 pm Post subject: |
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| The_Goat wrote: | I was actually believing that article and pitying that passenger, till I came to this line
They even threatened me that they won’t land the plane, but I refused to budge.
Now I don't know what to believe anymore...... |
Hahah! Yep, that's where I rolled my eyes too.
That said, she was dealing with JetChildren, who are all kinds of clueless (I think the airline's made it a requirement in order to be hired). And I wouldn't put that "threat" past them.
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Last edited by jasepl on Tue Feb 14, 2012 4:47 pm; edited 1 time in total |
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justbala
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| Posted: Tue Feb 14, 2012 2:26 pm Post subject: |
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| jasepl wrote: |
That said, she was dealing with JetChildren, who are all kinds of clueless (I think the airline's made it a requirement in order to be hired). And I wouldn't put that "threat" past them. |
Right.. i find it amusing, u accuse others of making opinions out of a single flight and claiming that as facts, but u have been on this "JetChildren" rant based on second/third hand experiences and using that even in threads that have no connection whatsoever with 9W.
Fail to understand that - as a frequent flier on multiple airlines (not just 9W) i rate the 9W crew pretty high, a notch lower than the likes of SQ/TG/CX/MH/QR, a level higher than EK/EY/OS/LX/WY/GF/IT and way better than AA/UA/DL/AV/AF/BA/LH/AI. But in the twisted universe of bun-bay 9W seems to rank way down, almost 200 ft below rock bottom.
Curious to know the reason - was it that traumatic an experience in flight or did one of the 9W crew dump u unceremoniously or is it just ur penchant to hate anything desi? |
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jasepl
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| Posted: Tue Feb 14, 2012 2:36 pm Post subject: |
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They are, in general, an increasingly hopeless bunch. That wasn't always the case.
By far the best flight I have been on in terms of crew performance was on Jet Airways, several years ago. And by far the worst flight I have been on in terms of crew performance has been on Jet Airways last year.
And no, none of that is third hand fiction passed of as first hand fact. Even though I don't travel near as much as I used to, I still do fly Jet at least a handful of times a year, to be able to compare first hand.
They're a steadily declining part of a steadily declining airline.
And whilst I think they're awful in a couple of areas, they're great in other areas. So, overall, they're not a bad airline. They just not all that.
And the way they're going, the not bad is at risk of turning into rubbish very soon if they're not careful.
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justbala
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| Posted: Tue Feb 14, 2012 2:40 pm Post subject: |
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| jasepl wrote: | | Generic statements |
Still does not give us the root cause for ur hatred.
P.S. - for someone who is a grammar nazi, u seem to be making an awful lot of errors. New laptop/mobile?! |
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jasepl
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| Posted: Tue Feb 14, 2012 2:42 pm Post subject: |
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New laptop. Lenovo. The keys are all screwy.
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me111993
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| Posted: Tue Feb 14, 2012 7:22 pm Post subject: |
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Here's the pic of S2's B737-900ER, no god only knows why they had this bird painted in S2's full c/s. VT-JLD/E/F/G were delivered in 9W's c/s with JetLite written on it (JLD was in S2 c/s and was then painted in Jet's Colours)!
Anyways, she looks just as gorgeous, ImG copyright Sriram Hariharan.
_________________
Causal Determinism : We are hardwired to need answers. The Caveman who heard a rustle in the bushes and checked out to see what it was, lived longer than the guy, who assumed it was just a breeze.
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ameya
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| Posted: Wed Feb 15, 2012 11:28 am Post subject: |
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| Jet is one confused airline. This way they will never be able to reduce their costs |
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Spiderguy252
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| Posted: Wed Feb 15, 2012 12:39 pm Post subject: |
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It doesn't help that the JetLite livery is awful. 
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Yeah. |
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HAWK21M
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| Posted: Wed Feb 15, 2012 12:52 pm Post subject: |
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Heard that 9w might consider removing the B777s from their fleet.......Can anyone confirm.
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ameya
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| Posted: Wed Feb 15, 2012 1:56 pm Post subject: |
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B777s are too costly to operate in current times.
They have been evaluating some A330s in the market, else I think they will do away with some routes ( JNB ?) and slowly get rid f B777s |
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jasepl
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| Posted: Wed Feb 15, 2012 2:01 pm Post subject: |
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The 77Ws are only costly to operate if they haven't been configured right, or if the cost and revenue allocations are messed up. Besides, any aircraft will be too expensive to operate in the absence of bums in seats.
If the planes can be filled optimally, then the Ws are great.
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me111993
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| Posted: Wed Feb 15, 2012 5:00 pm Post subject: |
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BOM-BAH also seems to have been converted to a route operated by 737's in 8/162 config. This is a typical Konnect configuration, no IFE, cloth covered seats in J, etc. The following routes are operated by aircrafts with the same config
* DEL-DOH
* DEL-KTM (0630 am dep)
* DEL/BOM-CMB
* COK-SHJ
* MAA-DXB
* BOM-BAH
* MAA-CMB (the redeye)
* BOM-KWI**
* BOM-KTM**
** BOM-KWI/KTM are 737-900ER routes, in an 8C/178Y configuration i'm 99.9% sure that there's no way on earth that they'd add PTV's and do all the modifications, particularly on destinations like KWI for whom authorities in Jet themselves stated that there's 0 loyalty they get from there, its all about having low fares. Their competition on that route is also KU.
| Quote: | | They have been evaluating some A330s in the market |
do you imply they're looking for more A330s to be added to their fleet? Wow!
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Causal Determinism : We are hardwired to need answers. The Caveman who heard a rustle in the bushes and checked out to see what it was, lived longer than the guy, who assumed it was just a breeze.
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Spiderguy252
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| Posted: Wed Feb 15, 2012 6:30 pm Post subject: |
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| me111993 wrote: | | ** BOM-KWI/KTM are 737-900ER routes, in an 8C/178Y configuration i'm 99.9% sure that there's no way on earth that they'd add PTV's and do all the modifications, particularly on destinations like KWI for whom authorities in Jet themselves stated that there's 0 loyalty they get from there, its all about having low fares. Their competition on that route is also KU. |
No PTVs? I think they're off my options list now. Not that KU sounds very appetizing. This is where EK and QR and co. polish off as usual.
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abhijith16
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| Posted: Wed Feb 15, 2012 7:42 pm Post subject: |
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| me111993 wrote: | BOM-BAH also seems to have been converted to a route operated by 737's in 8/162 config. This is a typical Konnect configuration, no IFE, cloth covered seats in J, etc. The following routes are operated by aircrafts with the same config
* DEL-DOH
* DEL-KTM (0630 am dep)
* DEL/BOM-CMB
* COK-SHJ
* MAA-DXB
* BOM-BAH
* MAA-CMB (the redeye)
* BOM-KWI**
* BOM-KTM**
** BOM-KWI/KTM are 737-900ER routes, in an 8C/178Y configuration i'm 99.9% sure that there's no way on earth that they'd add PTV's and do all the modifications, particularly on destinations like KWI for whom authorities in Jet themselves stated that there's 0 loyalty they get from there, its all about having low fares. Their competition on that route is also KU.
| Quote: | | They have been evaluating some A330s in the market |
do you imply they're looking for more A330s to be added to their fleet? Wow! |
Jet is just losing their touch. I'm not flying them anymore.. |
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jasepl
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| Posted: Wed Feb 15, 2012 9:25 pm Post subject: |
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| Spiderguy252 wrote: | | I think they're off my options list now. |
| abhijith16 wrote: | | I'm not flying them anymore.. |
Chalk up two more successes for Jetuna Matata.
With "Fly Emirates" as its heart and soul, Jetuna Matata just might turn out to be their most successful initiative ever.
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me111993
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| Posted: Wed Feb 15, 2012 9:57 pm Post subject: |
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| jasepl wrote: | | Spiderguy252 wrote: | | I think they're off my options list now. |
| abhijith16 wrote: | | I'm not flying them anymore.. |
Chalk up two more successes for Jetuna Matata.
With "Fly Emirates" as its heart and soul, Jetuna Matata just might turn out to be their most successful initiative ever. |
want more ammo on that? I head to LHR this June on EK.
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Causal Determinism : We are hardwired to need answers. The Caveman who heard a rustle in the bushes and checked out to see what it was, lived longer than the guy, who assumed it was just a breeze.
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jasepl
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| Posted: Wed Feb 15, 2012 11:06 pm Post subject: |
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Oh well, it's a free country. Choose what works best.
Out of curiousity, why Emirates over the numerous other options? Were EK felt to be better / more convenient / cheaper / available / stopover-friendly? Safer?
Or something else?
I've never flown Emirates, so I have no opinion on them in terms of quality.
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me111993
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| Posted: Wed Feb 15, 2012 11:42 pm Post subject: |
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Cheap.
AMD-LHR @ 32K Return. Plus, I get the A380 outbound, the 773 (unfortunately not the W) inbound.
plus, no one minds a 3 hour layover at DXB.
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Causal Determinism : We are hardwired to need answers. The Caveman who heard a rustle in the bushes and checked out to see what it was, lived longer than the guy, who assumed it was just a breeze.
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Spiderguy252
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| Posted: Wed Feb 15, 2012 11:44 pm Post subject: |
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| me111993 wrote: | | Plus, I get the A380 outbound, the 773 (unfortunately not the W) inbound. |
Not unfortunate at all, you can fly the W on any other carrier today and tomorrow, but the 773 is fairly rare.
TR Awaited.
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Yeah. |
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me111993
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| Posted: Wed Feb 15, 2012 11:50 pm Post subject: |
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| Spiderguy252 wrote: | | me111993 wrote: | | Plus, I get the A380 outbound, the 773 (unfortunately not the W) inbound. |
Not unfortunate at all, you can fly the W on any other carrier today and tomorrow, but the 773 is fairly rare.
TR Awaited. |
never thought about it that way!
june is a long long way away.
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Causal Determinism : We are hardwired to need answers. The Caveman who heard a rustle in the bushes and checked out to see what it was, lived longer than the guy, who assumed it was just a breeze.
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jasepl
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| Posted: Thu Feb 16, 2012 7:38 am Post subject: |
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| me111993 wrote: | Cheap.
AMD-LHR @ 32K Return. Plus, I get the A380 outbound, the 773 (unfortunately not the W) inbound.
plus, no one minds a 3 hour layover at DXB. |
Change that to "any version of the 777" and I'd agree, that yes, it is unfortunate.
Evil aircraft design.
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me111993
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| Posted: Thu Feb 16, 2012 9:18 am Post subject: |
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| jasepl wrote: | | me111993 wrote: | Cheap.
AMD-LHR @ 32K Return. Plus, I get the A380 outbound, the 773 (unfortunately not the W) inbound.
plus, no one minds a 3 hour layover at DXB. |
Change that to "any version of the 777" and I'd agree, that yes, it is unfortunate.
Evil aircraft design. |
The configuration is the real problem. 3-4-3 or 3-3-3, both are equally bad, NH on their 77W's have 3-4-2, now that would be nice!
_________________
Causal Determinism : We are hardwired to need answers. The Caveman who heard a rustle in the bushes and checked out to see what it was, lived longer than the guy, who assumed it was just a breeze.
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jasepl
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| Posted: Thu Feb 16, 2012 1:37 pm Post subject: |
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At least in design and passenger comfort, Airbus nailed it. The typical Y and J layouts on all Airbus widebodies has been great.
Boeing, on the other hand, have been awful. With the exception of the 767, but then I doubt that it was their intention to factor in layout when it was designed.
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HAWK21M
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me111993
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| Posted: Fri Feb 17, 2012 4:24 pm Post subject: |
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Effective 24th of March, 9W is going double daily on AMD-MAA. Fantastic timings for business travellers both ways, basically, its a 6 am-ish departure from both AMD and MAA, and 2000 hr-ish departure from both AMD and MAA again.
They're basing 1 737 in AMD, and absolutely going head-onwith SG on AMD-MAA.
6 months ago, 9W/S2 at AMD -
* AMD-BOM 5-Daily
* AMD-DEL 1-Daily
* AMD-IDR-BHO-RPR-HYD 1-Daily
Now, 9W/ST at AMD -
* AMD-BOM 5-Daily
* AMD-DEL 3-Daily (1 flight via JAI)
* AMD-BLR 2-Daily (6 am S2 flight will soon be a 737-900ER service).
* AMD-MAA 3-Daily (338/489 come via BOM, rest nonstop).
* AMD-HYD 1-Daily Nonstop
* AMD-LKO 2-Daily (1 flight via DEL, other via IDR)
* AMD-CCU 1-Daily (via DEL, technically its 3 daily)
* AMD-IDR-LKO-PAT-CCU 1-Daily
* AMD-BHO-RPR-CCU 1-Daily
* AMD-JAI-IXJ 1-Daily
So thats 15 daily flights from 7 daily.
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Causal Determinism : We are hardwired to need answers. The Caveman who heard a rustle in the bushes and checked out to see what it was, lived longer than the guy, who assumed it was just a breeze.
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jasepl
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| Posted: Fri Feb 17, 2012 4:41 pm Post subject: |
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That is impressive. Good job though I still chuckle at the two doodhwalla routes.
It is quite a change from several years ago, when both IC and Jet seemed to be conspiring with each other against the passengers! Each had a 5.30 am BOM-AMD flight, and then nothing until the evening.
I don't know if things have changed, but back then, AMD did not start functioning before 11 am. And Cama Hotel loved it, because so many people would get hotel rooms just for the morning.
And then there were a couple of times we had to go back to Bombay and return to Ahmedabad the next morning, because there were no hotel rooms available for the night. The whole city was full.
Fun times!
| me111993 wrote: | | 6 am-ish departure from both AMD and MAA |
But who wants to fly at that time? Think of all the poor people. It would mean reaching the airport at (gasp!) 5 am. Which would mean waking up at midnight. This is all about the rich. Think of all the hardworking people.
Somehow, using come convoluted logic, 6 am flights are ideal when travelling domestic but not when connecting to a long haul?
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me111993
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| Posted: Fri Feb 17, 2012 4:56 pm Post subject: |
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| Quote: | | Somehow, using come convoluted logic, 6 am flights are ideal when travelling domestic but not when connecting to a long haul? |
I think its about the arrival time more than the departure time.
6 am flights would come into MAA/AMD at around 8-815 (same for BLR, flights to HYD/DEL from AMD depart between 0700-0800, satisfying the same logic), AMD is about 10km's away from the city, MAA is at the edge but the proper business areas do take about 40-45 mins to reach (Guindy onwards to Saidapet ) in the morning hours. Basically you arrive at 9am-ish at the offices which isn't bad.
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jasepl
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| Posted: Fri Feb 17, 2012 4:59 pm Post subject: |
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Oh those timings are great. Millions of Indians fly 5 and 6 am flights every day; they've been doing that for years.
But how is, for example, doing AMD-MAA at 6am (followed by a full day of work with a late evening return the same day) any better than doing AMD-BOM at 8 am, followed by, 8 hours of sitting around doing nothing on an 11 am flight to JNB or BRU?
By the way, is there actually any real demand between Ahmedabad and Lucknow of all places? Or is this more a result of aircraft deployment? I would have thought AMD-CCU would have far more demand, for several reasons.
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me111993
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| Posted: Fri Feb 17, 2012 5:21 pm Post subject: |
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but aren't you wasting an entire day sitting onboard?
you could get so much work done if you took the redeye and arrived early in the morning!
About LKO, even 6E has a AMD-DEL-LKO flight, so i guess demand will be there, no numbers to prove the same though. And CCU has 5 daily flights from AMD, 3 nonstops and 2 1 stop flights.
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jasepl
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| Posted: Fri Feb 17, 2012 5:25 pm Post subject: |
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| me111993 wrote: | | but aren't you wasting an entire day sitting onboard? |
Yes, but if you take the redeye from BOM to BRU, you're on a day flight back.
And if it's a morning flight out of India, it's a redeye back.
So you're going to have to give up a day in one direction or the other, regardless. Unless the planes sit and decorate even more tarmacs than just HKG and SIN.
And the 1 pm departure is worst of all - 2 days wasted at the India end - going out and on the return.
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me111993
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| Posted: Fri Feb 17, 2012 5:41 pm Post subject: |
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| Quote: | | Yes, but if you take the redeye from BOM to BRU, you're on a day flight back. And if it's a morning flight out of India, it's a redeye back. So you're going to have to give up a day in one direction or the other, regardless. |
agreed. But as you said, you end up giving up a day in 1 direction, so you can't really blame them, nor can you appretiate them.
Frankly speaking, there are plenty of ways the international-domestic connectivity can be improved and maybe you'll see red eye flights between BOM and COK/PNQ/AMD come up sooner or later.
| Quote: | | Unless the planes sit and decorate even more tarmacs than just HKG and SIN. |
so you do agree that it makes some sense, if not a lot in having their planes spend the day in HKG or SIN?
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theflyingsikh
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| Posted: Fri Feb 17, 2012 6:29 pm Post subject: |
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Jet Airways to start Bom-Atq and v.v via Del on 25th Mar 12.
No aircraft change in Delhi.
Although this should have been done longtime ago they did not. Now Finally some sense has prevailed at 9W.
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