Airliners-India.com

karatecatman · Guest

http://www.msnbc.msn.com/id/17936319/

My flight arrived 28 hours late
TODAY's Peter Greenberg says mismanagement played a role

Quote:
Consider Delta Airlines Flight 16 on April 1.

Flight 16 is the longest long-haul flight in the Delta schedule, officially listed at 14 hours nonstop, but because of wind conditions, often longer. It goes between New York and Mumbai, India. It's a Boeing 777 that starts in Atlanta as a shuttle flight to New York's JFK, and then continues on the 7,056-mile nonstop to India.

This is a story of mismanagement, stupid and unnecessary decisions, delays, cancellations (not one, but two), anger, frustration and expense.

himmat01 · Member Joined: 19 Dec 2006 Posts: 1392 Location: DEL

When I saw the title, I thought it was Air India. Smile

_________________
Save Maharashtra!

the_380 · Posted: Wed Apr 04, 2007 2:27 pm Post subject:

TKMCE · Member Joined: 27 Feb 2007 Posts: 957

Interesting reading for "airline bashers".

But some points to consider.

1 Cleaning not done on time - Most likely the aircraft assigned for the flight (and being a long hauler- there wont be I guess too many of them) would have arrived late from the previous flight

2, 5 Rows in Coach - IFE not working - "Just 5 rows" seems trivial - but it is 5 rows and how many seats - Anything from 35 to 40 seats - so literally 20-25% of total pax.

25 % of the pax without an IFE for a 16 hour flight - sounds to me a valid reason to try to fix the problem - MEL or not.

Picture changes???

Also dont forget this not a one hour BOM Nagpur flight - this is a 16 hour flight - and if an attempt is not made to fix, most likely the same glitch should have been carried over to the return flight as well (BOM is not a main DL base - and the turnaround time there is limited anyway).

"75 th in the line - from the ONE JFK runaway"? What happened to the other runways?? Obviously closed for some reason - most likely weather ....there was some bad weather going around at that time......

Picture changes?????

"Poor staffing - 3 staff to deal with" - what else do you expect at the end of a long day on some of the last flights of the day - roster people back everyday to work for three extra hours on the off chance that some aircraft will go tech every day???

As I said - good story for airline bashers - but in reality , none of the decisions sound as silly as it was made to be.

No, I dont work for DL, but put it this way, some of thse so called wrong decisions even for an outsider like me makes a lot of sense .

Birendra · Member Joined: 15 Feb 2007 Posts: 1411

No wonder DELTA is still in losses Laughing

malQ · Posted: Wed Apr 04, 2007 5:53 pm Post subject:

For that cost, the airline could have presented 5 rows of volunteers with one-way airfare equivalent as a refund and got along with the flight. Maybe could also have given them portable VCDs.

But then, authorising that sort of a purchase would take forever, I guess.

Myths on European and American airlines and their efficiencies . . .

stealthpilot · Member Joined: 19 Dec 2006 Posts: 2325 Location: BLR, DXB