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Karan69
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Jaysit
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Joined: 19 Dec 2006
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 Posted: Tue Jul 28, 2009 7:24 am Post subject: |
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I guess it only shows that old habits die hard.
You should send this trip report to Jitendra Bhargava who is chief spokeswhore for AI, and also send it to the Indian press.
So much for the new Air India. |
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ssbmat
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Joined: 20 Dec 2006
Posts: 1710
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| Posted: Tue Jul 28, 2009 8:28 am Post subject: |
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Karan, I do sympathise with you.
But l, I dont see it as anything different from a service that lived up to 80% of its billing..which is okay by current global standards and economics.
There are lots of such 'disappointing' trip reports about EK, QR and SQ as well in parts. My parents flew into Singapore a few days ago and they said that the veg food on the SQ flight was about the worst they had (and they have flown SQ many times before).
So whats the deal? |
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Jaysit
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| Posted: Tue Jul 28, 2009 10:50 am Post subject: |
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| ssbmat wrote: | Karan, I do sympathise with you.
But l, I dont see it as anything different from a service that lived up to 80% of its billing..which is okay by current global standards and economics.
There are lots of such 'disappointing' trip reports about EK, QR and SQ as well in parts. My parents flew into Singapore a few days ago and they said that the veg food on the SQ flight was about the worst they had (and they have flown SQ many times before).
So whats the deal? |
This appears to be more than just the food.
Its also the seats (breaking), IFE (non-functional, or poor when functional), service (non-existent), demeanor of cabin crew (terrible), choice of beverages (severely limited), toilets (stinking), presentation of food (awful).
So where are you getting the 80% figure from?
Even when the food is terrible on SQ, everything else is picture perfect. Extremely rare is the flight when everything is not up to par. And even if everything else is lousy, AVOD KrisWorld is the best there is.
Besides, SQ can afford to have an off day here and there. AI cannot. |
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Nimish
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Joined: 16 Dec 2006
Posts: 9757
Location: Bangalore, India
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| Posted: Tue Jul 28, 2009 2:41 pm Post subject: |
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| ssbmat wrote: | But l, I dont see it as anything different from a service that lived up to 80% of its billing..which is okay by current global standards and economics.
So whats the deal? |
OK - if you compare with a 2nd class train service (or a free flight ticket) - this flight can be called "80% there". However if you compare with the choices a *paying* passenger has these days for BOM-JFK, I don't think I'd come up with that conclusion.
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We miss you Nalini! |
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avbuff
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Joined: 22 Dec 2006
Posts: 5031
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| Posted: Tue Jul 28, 2009 7:01 pm Post subject: |
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| ssbmat wrote: | Karan, I do sympathise with you.
But l, I dont see it as anything different from a service that lived up to 80% of its billing..which is okay by current global standards and economics.
There are lots of such 'disappointing' trip reports about EK, QR and SQ as well in parts. My parents flew into Singapore a few days ago and they said that the veg food on the SQ flight was about the worst they had (and they have flown SQ many times before).
So whats the deal? |
The disappointing TR's on SQ are many times those who either crib about everything or those who are biased towards another rival airline. Very few people give an honest opinion.
Here it was a genuine lack of standards in every department. |
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Spiderguy252
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Joined: 10 Aug 2007
Posts: 4259
Location: Indian Ocean
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| Posted: Tue Jul 28, 2009 7:07 pm Post subject: |
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The general consensus here is that AI can't grow up and maintain the interiors of their planes. 
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Yeah. |
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Jaysit
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Posts: 4346
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| Posted: Wed Jul 29, 2009 12:18 am Post subject: |
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These people have worked in an environment with everything half broken, dirty, unkempt. Dirty government buildings, dirty airports, dirty airplanes. Everything shoddy, half-completed, and so sense of quality. What do you expect?
And then you have the city of Bombay itself. Lets face the fact that 90% of all Government infrastructural buildings, etc. in Bombay look like they're about to fall apart. Most of these people work in buildings like that, and are used to those abominable standards. Add to that the lousy civic sense of most Indians, and its no wonder you have brand new aircraft rapidly morphing into flying ST Buses. |
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avbuff
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Joined: 22 Dec 2006
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| Posted: Wed Jul 29, 2009 5:51 am Post subject: |
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Karan or anyone over here .. want to try flying CCJ - RUH/JED  |
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Karan69
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Joined: 22 Dec 2006
Posts: 1334
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| Posted: Wed Jul 29, 2009 3:29 pm Post subject: |
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Thanks guys for your comments,
@Jaysit,
I would have send it to the press but i do not want to put a nail in the coffin of the airline, and besides the stupid media in our country prefer something new, this is as you said "old habits die hard",
i dont mind sending it to the PR head if i think it would make a difference but i somehow soubt that
@SSBMAT
Thanks for your sympathy, but i did not once criticize the food barring the cold sandwiches which looked like leftovers you would throw to your pet which he too would ealk away from,
you can ask anyone who has eaten with me some airliners.net members included i am not at all a fussy eater as long as i get a vegeterian meal,
Whats more is AI is known for its good meals and i have plenty good on the domestic flights but this time especially given the sector and duration they were not quite upto satisfactory levels,
As far as your 80% comment the replies of Jaysit is apt so i wont get into that debate with you .
@Ojas
Anytime as long as you can find me a girl who wouldnt mind being with me after i get castrated at JED heheh
Karan |
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karatecatman
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| Posted: Wed Jul 29, 2009 4:23 pm Post subject: |
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Karan-ji,
Your report, pictures and all, has been brought to the attention of Air India's 'top brass'.
You can call the Customer Relations (Flight) at Sahar, and probably just across "the wall"  , at 022-28318862. (Caution: The phone is unmanned most of the time.)
(Your TR has been brought to their attention.)
The TR has also (also!) been brought to the attention of one of the Dy. (District/Area) Regional Managers (Reservations).
.. all this on July 29, 2009.
Let's see what happens. |
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Nimish
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Joined: 16 Dec 2006
Posts: 9757
Location: Bangalore, India
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| Posted: Wed Jul 29, 2009 9:13 pm Post subject: |
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| karatecatman wrote: | .. all this on July 29, 2009.
Let's see what happens. |
Good job KCM!
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We miss you Nalini! |
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rutvij
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Joined: 22 Feb 2007
Posts: 1390
Location: Skies of Fire!
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| Posted: Fri Jul 31, 2009 11:17 pm Post subject: |
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If only the other side was just as responsive......We can only hope! And Hope! And...  |
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Karan69
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Joined: 22 Dec 2006
Posts: 1334
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| Posted: Sat Aug 01, 2009 12:54 am Post subject: |
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| rutvij wrote: | | If only the other side was just as responsive......We can only hope! And Hope! And... |
Ruts how was your experience
Karan |
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rutvij
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Posts: 1390
Location: Skies of Fire!
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| Posted: Sun Aug 02, 2009 9:10 am Post subject: |
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| TR on Hold due to lack of time! However, it was a Good One. |
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Aseem
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Joined: 15 Dec 2006
Posts: 2841
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| Posted: Sun Aug 02, 2009 11:12 am Post subject: |
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| karatecatman wrote: | Karan-ji,
Your report, pictures and all, has been brought to the attention of Air India's 'top brass'.
You can call the Customer Relations (Flight) at Sahar, and probably just across "the wall" , at 022-28318862. (Caution: The phone is unmanned most of the time.)
(Your TR has been brought to their attention.)
The TR has also (also!) been brought to the attention of one of the Dy. (District/Area) Regional Managers (Reservations).
.. all this on July 29, 2009.
Let's see what happens. |
man you're great! |
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sumantra
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Joined: 28 Oct 2007
Posts: 4685
Location: New Delhi
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circleglobe
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Joined: 27 Mar 2008
Posts: 709
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| Posted: Fri Aug 07, 2009 1:16 pm Post subject: |
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| Not quite glowing--he had an awful ground experience, and spelled that out quite clearly. |
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karatecatman
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| Posted: Mon Aug 17, 2009 1:22 pm Post subject: |
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| Aseem wrote: | | karatecatman wrote: | Karan-ji,
Your report, pictures and all, has been brought to the attention of Air India's 'top brass'.
You can call the Customer Relations (Flight) at Sahar, and probably just across "the wall" , at 022-28318862. (Caution: The phone is unmanned most of the time.)
(Your TR has been brought to their attention.)
The TR has also (also!) been brought to the attention of one of the Dy. (District/Area) Regional Managers (Reservations).
.. all this on July 29, 2009.
Let's see what happens. |
man you're great! |
Has now moved to Mr. Arvind Jadhav's desk. Let's see what happens now. |
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rutvij
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Joined: 22 Feb 2007
Posts: 1390
Location: Skies of Fire!
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| Posted: Mon Aug 17, 2009 7:04 pm Post subject: |
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| karatecatman wrote: | | Aseem wrote: | | karatecatman wrote: | Karan-ji,
Your report, pictures and all, has been brought to the attention of Air India's 'top brass'.
You can call the Customer Relations (Flight) at Sahar, and probably just across "the wall" , at 022-28318862. (Caution: The phone is unmanned most of the time.)
(Your TR has been brought to their attention.)
The TR has also (also!) been brought to the attention of one of the Dy. (District/Area) Regional Managers (Reservations).
.. all this on July 29, 2009.
Let's see what happens. |
man you're great! |
Has now moved to Mr. Arvind Jadhav's desk. Let's see what happens now. |
Hats-Off KCM. You are an Gem to this Forum as far as Networking/Insider Info is concerned. |
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