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Dipanjan Mallik
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Joined: 25 Jan 2007
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 Posted: Sun May 06, 2007 11:10 am Post subject: Scuffle over Sahara delay-Passengers rouged by cisf men |
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Calcutta, May 5: Passengers of an Air Sahara flight were allegedly roughed up by security personnel at the Calcutta airport this evening when they protested against a three-hour delay.
The Mumbai-bound Boeing 737 could not take off on time — 7.50 pm — because of a technical snag. The flight was rescheduled for 8.50 pm, officials at Netaji Subhas Chandra Bose International Airport said.
“When we boarded the flight, it was very hot and humid inside as the air-conditioner was not working,” said one of the 67 passengers.
The captain announced the technical fault would be rectified soon. “There were lots of children in the flight who were getting restive,” the passenger said.
According to an airport official, “the auxiliary power unit, fitted within the aircraft, was not functioning”. The unit helps start up the engine and powers the AC when the aircraft is on the ground, he added.
“After around 40 minutes, we were asked to disembark,” the passenger said.
They were asked to go to the airport lounge and wait, but the passengers refused to leave the apron.
Central Industrial Security Force (CISF) personnel were called to persuade the passengers to leave.
“We could not allow the passengers to stay in the apron, which is a high-security zone,” said an airport official.
Airport sources said a scuffle broke out between the passengers and airline officials.
But the passengers alleged that they were beaten up by the CISF personnel. “Several passengers were roughed up by the security men for not agreeing to leave the apron,” one of them said.
Both the CISF and Sahara denied the charge. “The passengers were asked to go to the airport lounge but none of them were beaten up,” said a CISF official.
The airline crew later installed a ground power unit from outside as a temporary measure to start the aircraft’s AC and the engine. The passengers were then asked to board around 10 pm. The flight took off 40 minutes later.
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COUGAR
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Joined: 01 Jan 2007
Posts: 986
Location: Bangalore
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| Posted: Sun May 06, 2007 12:50 pm Post subject: |
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Shouldnt it be SOP that in case of APU goin tech the GPU is attached? I dont think should have been a critical issue in a metro airport like CCU?
Just piss-poor handling of what should have been an everyday situation.
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HAWK21M
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Joined: 19 Dec 2006
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Location: Mumbai, INDIA
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| Posted: Sun May 06, 2007 3:28 pm Post subject: |
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A GPU only supplies Electrical power.With the APU u/s,both Pneumatics & Electricals are not available.
What was needed is a Ground AC cart,which not many stations stock unless its their main base.
regds
MEL
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stealthpilot
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Joined: 19 Dec 2006
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Location: BLR, DXB
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| Posted: Tue May 08, 2007 8:16 am Post subject: |
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| COUGAR wrote: | Shouldnt it be SOP that in case of APU goin tech the GPU is attached? I dont think should have been a critical issue in a metro airport like CCU?
Just piss-poor handling of what should have been an everyday situation. |
Well I agree that it was handled poorly, by the authorities and the passengers.
Delays suck, but they happen. If the aircraft for whatever reason goes tech and the passengers have to disembark well... they have to disembark. The captain makes the decision and the passengers refuse to leave the apron? hmmmmmmmm.
Im not going to take sides because the article doesn’t give an exact picture, but were the passengers standing on the tarmac? What information and how was it conveyed to the passengers?
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HAWK21M
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Location: Mumbai, INDIA
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| Posted: Tue May 08, 2007 10:23 am Post subject: |
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It can get hot in a full Aircraft with no AC working due u/s APU.Airlines try to avoid disembarking pax to avoid a delay caused by re checking all pax again.
Im surprised if the APU was u/s & things could not be rectified fast .why was it not deffered under M.E.L.
Was there no Pneumatic jet start available.
regds
MEL
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malQ
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Joined: 20 Dec 2006
Posts: 713
Location: Delhi, India
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| Posted: Tue May 08, 2007 1:28 pm Post subject: |
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Sounds wierd, but my last three flights on Air Sahara, the aircon has been defective on ground and in the air. Are they trying to save money, or is it something else? Twice on CRJ and once on a 737-400.
(Unrelated) Flew SpiceJet last night, DEL-PNQ late night wonder, and it is certainly better to look for airlines with new aircraft. Can you imagine congestion at PNQ, at 0030hrs, due to paucity of bays on the ground? we hovered overhead for almost 30 minutes. Trip report follows. |
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Nimish
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Joined: 16 Dec 2006
Posts: 9757
Location: Bangalore, India
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| Posted: Tue May 08, 2007 2:44 pm Post subject: |
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| malQ wrote: | | Sounds wierd, but my last three flights on Air Sahara, the aircon has been defective on ground and in the air. Are they trying to save money, or is it something else? Twice on CRJ and once on a 737-400. |
Probably save money by not repairing stuff that's a must have for a flight. The aircon is not a must have (not on the MEL list?), so they're probably avoiding spending money on it until the 9W/S2 integration steps become clear?
| malQ wrote: | | (Unrelated) Flew SpiceJet last night, DEL-PNQ late night wonder, and it is certainly better to look for airlines with new aircraft. Can you imagine congestion at PNQ, at 0030hrs, due to paucity of bays on the ground? we hovered overhead for almost 30 minutes. Trip report follows. |
Wow - congestion at PNQ at 0030 hours! Pretty odd  However it does happen even in BLR, esp if there's a heavy taxing or landing/taking off, the ATC try to give almost a 5-10 minute gap between the heavy and the next a/c. Plus with numerous a/c being parked at BLR at night, there are not too many free bays. |
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HAWK21M
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Location: Mumbai, INDIA
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| Posted: Tue May 08, 2007 5:32 pm Post subject: |
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Folks....
The AC has to function else you will not have pressurisation.Its probably the Gasper fans thats u/s or the Temperature controller thats malfunctioning.
As for M.E.L. one AC pack is deffereable.But the difference wont be noticed.
regds
MEL
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Dipanjan Mallik
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Joined: 25 Jan 2007
Posts: 15
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| Posted: Tue May 08, 2007 9:09 pm Post subject: |
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| stealthpilot wrote: | | COUGAR wrote: | Shouldnt it be SOP that in case of APU goin tech the GPU is attached? I dont think should have been a critical issue in a metro airport like CCU?
Just piss-poor handling of what should have been an everyday situation. |
Well I agree that it was handled poorly, by the authorities and the passengers.
Delays suck, but they happen. If the aircraft for whatever reason goes tech and the passengers have to disembark well... they have to disembark. The captain makes the decision and the passengers refuse to leave the apron? hmmmmmmmm.
Im not going to take sides because the article doesn’t give an exact picture, but were the passengers standing on the tarmac? What information and how was it conveyed to the passengers? |
The flight was already late and on top of tat when this problem was noticed for 40 mins the passengers were kept inside the a/c wid no airconditioning and then they werwe told to disembark and so they did but they refused to go and sit in the lounge but they refused to do so and were waiting in the apron as they were vry angry on the delay.So the cisf men were called to persuade them to leave the apron as it was a high security area and they couldnt stand there.But when they refused to do so the cisf men roughed the pass who were not leavin.My point is tat delay is ohk now they should hve checked it earlier but stilll it can be compromised but wat the need to beat up ppl jst coz they were not leavin the apron.And more over even when the problem was noticed y were the pass kept inside the plane wid no airconditioning for 40 mins and the doors closed 
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HAWK21M
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Joined: 19 Dec 2006
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Location: Mumbai, INDIA
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| Posted: Tue May 08, 2007 10:22 pm Post subject: |
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In such cases with u/s APU & no ground AC cart.The Doors are normally opened for ventillation.The Electrical gasper fan supplying to the Overhead panel will provide some airflow.not conditioned though.
I presume they were working on the APU then.
Either they should have hired an AC cart from another operator or moved the Px to the Lounge.
Its tough sitting in a closed Aircraft with no conditioning air.
However thats no justification for Pax to act stubborn & stand on security sterile zone endangering others & themselves.They could have protested inside the lounge.
regds
MEL
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stealthpilot
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Location: BLR, DXB
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| Posted: Wed May 09, 2007 8:05 am Post subject: |
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| Dipanjan Mallik wrote: |
My point is tat delay is ohk now they should hve checked it earlier but stilll it can be compromised but wat the need to beat up ppl jst coz they were not leavin the apron.And more over even when the problem was noticed y were the pass kept inside the plane wid no airconditioning for 40 mins and the doors closed |
I agree, it's very uncomfortable for passengers and maybe the airline didn’t handle the situation well.
....but some pax were standing around on the tarmac and refused to leave. If this were the U.S they would have guns pointed at them (let's hope that doesn’t happen here) and they would be arrested in most other countries.
I'm not saying it's ok to beat up people- absolutely not. But if the crew and security asked the pax to wait in the terminal and they refused and hung around the apron they will be forcibly moved.
| HAWK21M wrote: | Folks....
The AC has to function else you will not have pressurisation. |
As Mel has said many times before, the ac works and pressurizes the plane to keep it at 8000 cabin altitude.
What may not work are the gaspers/recirculation fans or the heat exchangers in the air conditioning packs-those may be inoperative in some way.
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the_380
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Joined: 19 Dec 2006
Posts: 2329
Location: Mumbai, India
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| Posted: Wed May 09, 2007 11:32 am Post subject: |
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| malQ wrote: | | Sounds wierd, but my last three flights on Air Sahara, the aircon has been defective on ground and in the air. Are they trying to save money, or is it something else? Twice on CRJ and once on a 737-400. |
Add GoAir on that list too, a recent news in IBN showed pissed off passengers because the AC was not functioning.
| stealthpilot wrote: | | I'm not saying it's ok to beat up people- absolutely not. But if the crew and security asked the pax to wait in the terminal and they refused and hung around the apron they will be forcibly moved. |
Yes, but these days passenger attitude has also degraded in most cases. Back a few years when u had only to choose between 9W, S2, IC and AI passengers never behaved like this. Today the same passengers create more confusion and mess. Passengers are also not to blame because they very well know there are 10 media channels to cover the stuff and finally the airline will end up compensating something in many cases.
Slightly OT but this is what i hear from my parents once when we were flying 9W from BOM to MAA. A passenger immediately after boarding was like "why was the flight delayed? and why was there no lunch given on ground, we were all hungry" blah blah. actually the flight was supposed to leave at around somewhere between 12.00-1.00 but it was delayed to 2.30. And there WAS lunch on board. but still this passenger made fuss over it. So a manager came in (further delay by 15 mins) and asked the passenger to come out and said that they would put him in their next BOM-MAA flight but in the meantime they will sponser a lunch for him 
The passenger felt so embarrased that he did not even take lunch on board that aircraft
But today if that passenger shouts and their managers behave like this, they will only get a bad name because of the competition.
| HAWK21M wrote: | | I presume they were working on the APU then. |
They do it intentionally. This is true. My clsoe relative who flies S2 regularly (used to) always said the same thing. And his complaints were ingored, except once or twice he gets an email from their HQ saying "we are extremely sorry, it was due to a tech reason...blah blah blah"
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stealthpilot
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| Posted: Thu May 10, 2007 4:07 am Post subject: |
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I'm sorry that confused me, could you reword it please?
You’re saying passenger attitudes have degraded and nowadays they create more confusion and mess because of the extra choice?
| the_380 wrote: |
Passengers are also not to blame because they very well know there are 10 media channels to cover the stuff and finally the airline will end up compensating something in many cases.
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You think the passengers are not to blame because the media will take their side?
What I was highlighting earlier was the security issue. It most certainly is the passengers fault if they refuse to leave the tarmac. Im not saying it’s only their fault, the security and the airline are also guilty of letting the situation get out of hand but standing around the tarmac refusing to move is unacceptable.
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the_380
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| Posted: Thu May 10, 2007 12:37 pm Post subject: |
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Stealthpilot, how many passengers out there know about the rules ? And the fact that staying on the tarmac is a security threat. Once their flight is disrupted if they're let free they'll even start pelting stones at aircrafts.
And such incidents were NEVER there a few years ago. Except if its a VERY big incident
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stealthpilot
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| Posted: Fri May 11, 2007 8:56 am Post subject: |
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It's sadly possible that some passengers are living in a different era and can argue that they were clueless however if they (somehow) honestly had no idea it was a security issue, it's their responsibility to follow the instructions of the airline crew and the security agency.
Just because some passengers claim to 'not know the rules' is not an excuse. Not an excuse at all.
Pelting stones at aircrafts?? Lock them up and pay for the damages- knowing or not knowing the rules (or common sense for that matter)
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Boeing7xx
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| Posted: Fri May 11, 2007 2:23 pm Post subject: |
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| no wonder CD is going Cargo !!! |
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