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Nimish
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me111993
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 Posted: Sun Mar 27, 2011 6:28 pm Post subject: |
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thats the highest rating given by Alex, EVER!
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Jaysit
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| Posted: Sun Mar 27, 2011 8:43 pm Post subject: |
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| Looks fantastic. Everyone I've spoken to who's experienced Jet's F and J service on flights to the UK and North America has raved about it. |
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jasepl
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| Posted: Sun Mar 27, 2011 10:40 pm Post subject: |
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Good job Jet. Confirms yet again that Jet's First is amongst the best out there.
And also confirms that Jet can push the boat out when they want to. Unfortunately they don't do that consistently, with the exception of First.
And as for the author, I would take a lot of what he says with a gallon of salt; he evidently suffers from "I'm more loyal than the King"-itis (a very entertaining affliction), when it comes to anything desi.
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avbuff
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| Posted: Sun Mar 27, 2011 11:24 pm Post subject: |
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| jasepl wrote: | | And as for the author, I would take a lot of what he says with a gallon of salt; he evidently suffers from "I'm more loyal than the King"-itis (a very entertaining afflication), when it comes to anything desi. |
I would agree with you here, AI and 9W both are overrated by him.
But nonetheless a job very well done by 9W. |
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Nimish
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| Posted: Sun Mar 27, 2011 11:53 pm Post subject: |
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| avbuff wrote: | | jasepl wrote: | | And as for the author, I would take a lot of what he says with a gallon of salt; he evidently suffers from "I'm more loyal than the King"-itis (a very entertaining afflication), when it comes to anything desi. |
I would agree with you here, AI and 9W both are overrated by him.
But nonetheless a job very well done by 9W. |
A question that was bothering me - was all this superlative service the "standard fare" on 9W first, or did the author get lucky? Esp looking up the last flight and the ride on the golf cart at LHR - I wonder if every single 9W first pax gets this treatment? Or given the fact that they know the author writes/ critiques airlines in his TRs (as attested to by the posting of his earlier TR on the 9W FB page), was there "special treatment" on offer?
I'm not against the special treatment per-se, but want to understand whether every 9W F customer can expect this...
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justbala
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| Posted: Mon Mar 28, 2011 12:51 am Post subject: |
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| Nimish wrote: | | avbuff wrote: | | jasepl wrote: | | And as for the author, I would take a lot of what he says with a gallon of salt; he evidently suffers from "I'm more loyal than the King"-itis (a very entertaining afflication), when it comes to anything desi. |
I would agree with you here, AI and 9W both are overrated by him.
But nonetheless a job very well done by 9W. |
A question that was bothering me - was all this superlative service the "standard fare" on 9W first, or did the author get lucky? Esp looking up the last flight and the ride on the golf cart at LHR - I wonder if every single 9W first pax gets this treatment? Or given the fact that they know the author writes/ critiques airlines in his TRs (as attested to by the posting of his earlier TR on the 9W FB page), was there "special treatment" on offer?
I'm not against the special treatment per-se, but want to understand whether every 9W F customer can expect this... |
His leanings towards Indian and Asian carriers is legendary. I have always wondered - maybe its smthing abt his personality or appearance that lands him the best of services... remember the CD F/A who adjusted the cabin lights for him in order to take a better pic!!!
With 9W I am not sure rt now... esp the welcome he recvd at the door!!  |
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theflyingsikh
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| Posted: Mon Mar 28, 2011 2:11 am Post subject: |
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| Nimish wrote: |
A question that was bothering me - was all this superlative service the "standard fare" on 9W first, or did the author get lucky? Esp looking up the last flight and the ride on the golf cart at LHR - I wonder if every single 9W first pax gets this treatment? Or given the fact that they know the author writes/ critiques airlines in his TRs (as attested to by the posting of his earlier TR on the 9W FB page), was there "special treatment" on offer?
I'm not against the special treatment per-se, but want to understand whether every 9W F customer can expect this... |
Golf cart's are provided to all 9w, First class passengers arriving into Heathrow
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me111993
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| Posted: Mon Mar 28, 2011 7:18 am Post subject: |
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@Nimish, whatever's been mentioned does actually happen, they do take that extre-bit care of you once you're a premium passenger, any 9W FFP I ask around me (lots of them around me!); they all say "Jet's got that service culture"; I don't really know what they mean by that, but what I can guess is the fact that the way the ground staff or FA's interact with you can't be pre-decided; it's instinctive on the concerned crew's part, and I guess this is what they mean by culture; whatever interaction that takes place between the crew and the passenger essentially leaves the passenger impressed; and it's these interactions which have been highlighted (a bit too much) by the author which is what is raising your doubts.
| Quote: | | With 9W I am not sure rt now... esp the welcome he recvd at the door! |
If he's a JP-Gold or JP-Plat member, I won't be surprised, because, by experience I'm 100% sure they do note when JP-Plat/Gold members reduce/stop flying with them, this is followed by numerous e-mails', and an occasional visit by the 9W personnel based in the city too; for platinum members they take care of almost everything you can imagine, for insatnce, my father hated that Ragda Pattice or whatever was served as a snack on-board; so after one flight he did write to them, about a weak later, the same thing was being served again, but this time around, the FA came in with a different meal and while serving said "No Ragda Pattice for you Mr Saraf"! Obviously he was left impressed. As you come to think of it, it's these little and sometimes unexpected things which make the real difference.
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Nimish
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| Posted: Mon Mar 28, 2011 10:17 am Post subject: |
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^^ - I'll ask some of my friends who are 9W platinum ex-BLR, they haven't ever mentioned this type of service (other than the standard waive change fees etc.)... But perhaps you're right and 9W does actually provide this experience on board - in which case it's absolutely magnificent.
Not to turn this into a AI vs. 9W fight, but how's AI's first experience (not bringing IT into the equation due to them not offering a true First).
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avbuff
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| Posted: Mon Mar 28, 2011 8:50 pm Post subject: |
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^^^^^^
Ground experience is nothing exceptional. Air India has it's own lounge, Fast track immigration and all other basic stuff. In the air, the hardware is good but soft product will vary flight to flight. |
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ryder1650
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| Posted: Mon Mar 28, 2011 11:06 pm Post subject: |
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Who knows, this guy could be paid by some airlines to write these things...
Not saying he is, but something to be wary about in general. Just like other airlines can pay him to write a bad review for someone else. |
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justbala
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| Posted: Tue Mar 29, 2011 12:30 am Post subject: |
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| Nimish wrote: | ^^ - I'll ask some of my friends who are 9W platinum ex-BLR, they haven't ever mentioned this type of service (other than the standard waive change fees etc.)... But perhaps you're right and 9W does actually provide this experience on board - in which case it's absolutely magnificent.
Not to turn this into a AI vs. 9W fight, but how's AI's first experience (not bringing IT into the equation due to them not offering a true First). |
I was 9W-Gold for a two years, never experienced anything like this!! Maybe its reserved for the F-class elites only!! |
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Jaysit
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| Posted: Tue Mar 29, 2011 2:43 am Post subject: |
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| ryder1650 wrote: | Who knows, this guy could be paid by some airlines to write these things...
Not saying he is, but something to be wary about in general. Just like other airlines can pay him to write a bad review for someone else. |
I doubt it, having read his prior reviews. He pretty much gives everyone a fair shake and as far as some carriers go, he states as much that he's not fond of their super high bling quotient.
But can't we just take a superlative review at face value rather than damning the messenger?
So what if he has a yen for desi-style service? Some people like BA's understated British service (yours truly), others like SQ's smililng, robotron Singapore Girl, yet others will put MH on a pedestal regardless of its less than stellar hard product. |
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ryder1650
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| Posted: Tue Mar 29, 2011 3:32 am Post subject: |
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| Jaysit wrote: | | ryder1650 wrote: | Who knows, this guy could be paid by some airlines to write these things...
Not saying he is, but something to be wary about in general. Just like other airlines can pay him to write a bad review for someone else. |
I doubt it, having read his prior reviews. He pretty much gives everyone a fair shake and as far as some carriers go, he states as much that he's not fond of their super high bling quotient.
But can't we just take a superlative review at face value rather than damning the messenger?
So what if he has a yen for desi-style service? Some people like BA's understated British service (yours truly), others like SQ's smililng, robotron Singapore Girl, yet others will put MH on a pedestal regardless of its less than stellar hard product. |
Oh no, this definitely is the likely scenario, I'm just saying that in general it is not good to blindly believe any published story on the web. This person, though, does claim to be an aviation consultant, so who knows if certain reviews are "plumped" at the behest of an employer? Not saying 9W is bad or does not deserve this, just find it strange how he seems to go out of his way to pump up the Indian carriers. Probably just being too paranoid. |
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airindia787
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| Posted: Tue Mar 29, 2011 6:43 am Post subject: |
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| ryder1650 wrote: | | Jaysit wrote: | | ryder1650 wrote: | Who knows, this guy could be paid by some airlines to write these things...
Not saying he is, but something to be wary about in general. Just like other airlines can pay him to write a bad review for someone else. |
I doubt it, having read his prior reviews. He pretty much gives everyone a fair shake and as far as some carriers go, he states as much that he's not fond of their super high bling quotient.
But can't we just take a superlative review at face value rather than damning the messenger?
So what if he has a yen for desi-style service? Some people like BA's understated British service (yours truly), others like SQ's smililng, robotron Singapore Girl, yet others will put MH on a pedestal regardless of its less than stellar hard product. |
Oh no, this definitely is the likely scenario, I'm just saying that in general it is not good to blindly believe any published story on the web. This person, though, does claim to be an aviation consultant, so who knows if certain reviews are "plumped" at the behest of an employer? Not saying 9W is bad or does not deserve this, just find it strange how he seems to go out of his way to pump up the Indian carriers. Probably just being too paranoid. |
I doubt that he is paid by 9W, especially with the snippet he put at the very end mentioning how he almost avoided 9W because their DEL staff are extremely rude and unhelpful. I agree that he does seem to have a bias for Indian airlines, but to be fair he also has some pretty poor reviews for some of the desi LCCs.
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jasepl
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| Posted: Tue Mar 29, 2011 8:14 am Post subject: |
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| ryder1650 wrote: | Who knows, this guy could be paid by some airlines to write these things...
Not saying he is, but something to be wary about in general. Just like other airlines can pay him to write a bad review for someone else. |
Nah, I doubt that. His gushing praise isn't restricted to out airlines; it extends to all things desi. And somehow I don't think random mithaiwallahs and taxi drivers paid him off too. I would simply chalk it up to his "more-loyal-than-the-King" affliction and leave it at that.
Based on my own experiences with Jet, such a great experience (even after accounting for the author's exaggerated exuberance) is not routine. But then perhaps First class is a whole different matter. That, coupled with the afternoon departure when Sahar's not near as busy as at nighttime, most likely made the experience that much better.
On a regular basis though, Jet out of BOM are sub-par on the ground, in J and Y. And slightly above average in the air, in either class.
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d3vski
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| Posted: Tue Mar 29, 2011 9:24 pm Post subject: |
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lets put things into perspective:
Jet has only 3 flights a day throughout its network with F. This means that they have the creme de la creme people manning and serving the F product.
Jet F on the ground gets you a personal escort from bag drop off to aircraft seat BUT that is exactly what it is. You get a person walking you through a fairly small international terminal in BOM. While it was a nice touch, i did not think it was all that.
Everyone seems to rave on about Jet F groundservice but there is no special premium drop off point, no premium check in area, no dedicated Jet lounge, no spa, no special lounge dining area etc etc.
In the air, the seats are good, the bubbly is good, the drinks are good but the IFE and catering are so so. You do not get a SQ style book the cook, no caviar, western choices are minimal. IFE is lacking in content not the specs.
Jet still has plenty more to do until they can say they have a world class F experience. |
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jasepl
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| Posted: Tue Mar 29, 2011 10:06 pm Post subject: |
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Agree totally. Nearly all airlines push the boat out for their F passengers, especially on the ground. All Jet did was to provide an escort to walk a passenger through security. Big deal. They all do it and it cocts near nothing.
Departure lounges, arrival lounges, dedicated check-in zones, car service to the airport, personal limo transfers between terminals at the airport, advance intimation of the inflight menu, perhaps taking your order ahead of time, calling to ask when to expect you, off-belt luggage delivery - those are things that make for a First experience. None provided by Jet and none to be blamed on the nasty Sahar airport.
BOM is Jet's home base and they can't even match the service that other airlines provide to their First customers at remote stations.
What they do have going for them is a well above average hard product, in F and in J. But they regularly fall flat in terms of their soft product in the air (at least in J) and are just short of shameful on the ground.
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me111993
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| Posted: Tue Mar 29, 2011 10:47 pm Post subject: |
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T2-A was completely demolished, and is coming up real good, any chance they have a post security lounge in that terminal, whenever it opens?
In any event, opening a completely new lounge, making investments don't make that much sense for an airline struggling (a bit) with financials, if it is to be demolished in the coming 2-3 years.
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avbuff
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| Posted: Tue Mar 29, 2011 11:24 pm Post subject: |
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| jasepl wrote: | Departure lounges, arrival lounges, dedicated check-in zones, car service to the airport, personal limo transfers between terminals at the airport, advance intimation of the inflight menu, perhaps taking your order ahead of time, calling to ask when to expect you, off-belt luggage delivery - those are things that make for a First experience. None provided by Jet and none to be blamed on the nasty Sahar airport.
BOM is Jet's home base and they can't even match the service that other airlines provide to their First customers at remote stations.
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While I agree with most of that, I just have a few pointers
1) Of course lounges at this point is not worth investing in, given you have a new terminal under construction and 9W WILL be having their own lounge there. But it is a valid argument that they should have made an investment earlier in 2003 or 2004 which would justify it for a good 10 years. This is one of the points where they faltered.
2) Dedicated check-in zones? Can you elaborate? They do have dedicated check-in counters for premium passengers. Are you referring to something like what EK, SQ, QR, CX have at their respective home base? If that is so again the infrastructure is at fault can't blame 9W entirely
Agree on the others completely. You just have 2 flights with F class in a day ... a maximum of 8 passengers. They should have a limo service for them at least. |
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jasepl
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| Posted: Wed Mar 30, 2011 12:39 pm Post subject: |
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Well, some things can be blamed on the airport. Such as remote parking and no priority security. A lot is well within the airline's control - especially given that they're the largest tenants.
Jet have this entire section of the check-in area, that's in a fair part theirs to configure as they wish. A dedicated First check-in doesn't have to take up masses of space either. A sofa with a girlie with a laptop is all they need.
Even their J check-in can take a good 30 minutes during the peak nighttime hours. Because they have only 2 desks.
I don't know if the Heathrow flights ever get a remote stand, and if they do what the disembarkation procedure is. But at least in J, there was a time when they would wait for the first bus to fill up totally chock-a-block before despatching it to the terminal. Which meant that the J passengers often ended up having to wait a good 15 minutes until the very last Y passenger who could be stuffed into the bus straggled in.
Personal car services aren't too much of an effort and go a long way:
Between city and airport
Between the terminal and the plane (if parked at a remote stand)
Between terminals if connecting international-domestic
Like you said, a lounge is something they should have provided a long time ago. They have two in Brussels and they've even got one in Newark of all places. But nothing at Sahar and nothing at Palam.
And "what's the point because xxx is happening soon" isn't really a good enough reason. It's little more than an excuse. Besides, "soon" could mean 15 years, in Indian Stretchable Time.
Forget comparing Jet at BOM with BA at Heathrow or SQ at SIN. Even in comparing Jet and BA/EK at BOM, BA and EK emerge the winners. Sad really.
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me111993
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| Posted: Wed Mar 30, 2011 12:47 pm Post subject: |
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AFAIK, flights from LHR and BRU almost never get remote stands.
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Causal Determinism : We are hardwired to need answers. The Caveman who heard a rustle in the bushes and checked out to see what it was, lived longer than the guy, who assumed it was just a breeze.
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jasepl
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| Posted: Wed Mar 30, 2011 12:51 pm Post subject: |
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| me111993 wrote: | | AFAIK, flights from LHR and BRU almost never get remote stands. |
I've been on four BRU flights myself that have had remote stands (three on the way out one on the way in). And HKG is always, always remote .
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avbuff
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| Posted: Wed Mar 30, 2011 12:54 pm Post subject: |
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| jasepl wrote: | | me111993 wrote: | | AFAIK, flights from LHR and BRU almost never get remote stands. |
I've been on four BRU flights myself that have had remote stands (three on the way out one on the way in). And HKG is always, always remote . |
I can validate SIN as well on 3 occasions. |
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jasepl
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| Posted: Wed Mar 30, 2011 12:57 pm Post subject: |
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SIN & BRU and all of the other assorted Asian destinations don't have first, so things aren't as dire as they could be with remote parking.
One of the HKG flights I was on was on the 777s. I was in J myself, but the First passengers were made to wait in the bus for it to fill up just like everyone else.
Perhaps that was an aberration, I don't now. I'd be curious to know though what their procedure is supposed to be, should the 777s park remotely.
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me111993
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| Posted: Wed Mar 30, 2011 1:19 pm Post subject: |
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| jasepl wrote: | | me111993 wrote: | | AFAIK, flights from LHR and BRU almost never get remote stands. |
I've been on four BRU flights myself that have had remote stands (three on the way out one on the way in). And HKG is always, always remote . |
HKG/JNB/SIN; always remote; (havn't flown them but keep my eyes and ears open just so that I can pick up whatever info I can); as of now, there are what, 12 aero-bridges, combined of 2-B and 2-C, and 2 or 3 more were commissioned towards the left of 2C, which are definately narrow-body gates; you get to see some 9W 737's parked there during the Gulf departure timing, so thats' why I ask, do 9W's BKK/CMB flights too get aerobridges?
The HKG upgrades were temporary, and I'm 100% sure LHR gets the aerobridge everytime, no other T7 flight at night, so doubt they'll have any standard protocol.
At the end the fact of the matter is you have 15 mins of hassles while boarding; if then you have 8 hours of a perfect flight; then thats that.
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jasepl
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| Posted: Wed Mar 30, 2011 1:20 pm Post subject: |
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Ha! Always a ready excuse when it comes to Jet.
Child, people who pay the big bucks to fly First pay as much for a fancy seat and vintage champers as they do for a superior and relatively hassle-free ground experience. Which they don't get at this airline's home base.
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me111993
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| Posted: Wed Mar 30, 2011 1:31 pm Post subject: |
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| jasepl wrote: | Ha! Always a ready excuse when it comes to Jet.
Child, people who pay the big bucks to fly First pay as much for a fancy seat and vintage champers as they do for a superior and relatively hassle-free ground experience. Which they don't get at this airline's home base. |
Agreed! Hope it changes!
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MR
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| Posted: Mon Apr 18, 2011 11:40 pm Post subject: |
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Flew 9W 120 to London J Class on April 10. We had a remote stand, and Jasepl is right about bussing all pax together to the aircraft.
In flight service however was great and beats my recent J Class flight on LX to Zurich by miles. Returned 9W 119 on April 16 - regular gate.
Last edited by MR on Tue Apr 19, 2011 12:11 pm; edited 1 time in total |
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jasepl
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| Posted: Tue Apr 19, 2011 8:54 am Post subject: |
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| MR wrote: | Flew 9W 120 to London J Class on April 11. We had a remote stand, and Jasepl is right about bussing all pax together to the aircraft.
In flight service however was great and beats my recent J Class flight on LX to Zurich by miles. Returned 9W 119 on April 16 - regular gate. |
Well, evidently avbuff, you, I and countless others have been hallucinating. Because, clearly, "LHR gets the aerobridge everytime". 100% of the time.
And I've found Jet's crew to be, on average, clueless. Compared, for instance, to AI's who're just apathetic. But I suppose that can largely be a matter of luck and taste.
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justbala
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| Posted: Tue Apr 19, 2011 6:51 pm Post subject: |
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| jasepl wrote: | | MR wrote: | Flew 9W 120 to London J Class on April 11. We had a remote stand, and Jasepl is right about bussing all pax together to the aircraft.
In flight service however was great and beats my recent J Class flight on LX to Zurich by miles. Returned 9W 119 on April 16 - regular gate. |
Well, evidently avbuff, you, I and countless others have been hallucinating. Because, clearly, "LHR gets the aerobridge everytime". 100% of the time.
And I've found Jet's crew to be, on average, clueless. Compared, for instance, to AI's who're just apathetic. But I suppose that can largely be a matter of luck and taste. |
Way back in 2007 when i flew in LHR-BOM on 9W, we got a remote stand on arrival.
http://www.airliners.net/aviation-forums/trip_reports/read.main/109789 |
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d3vski
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Joined: 17 Apr 2009
Posts: 440
Location: In the First Class lounge.....
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| Posted: Sat Apr 30, 2011 9:50 pm Post subject: |
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| I can also confirm that i have been on a LHR-BOM flight and it arrived on a remote stand. At that time, i had an entire bus to myself as the only F pax on the flight. |
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