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DN looks to the Internet for more revenue

 
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karatecatman
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PostPosted: Fri Feb 23, 2007 1:20 pm    Post subject: DN looks to the Internet for more revenue Reply with quote

Air Deccan has said that it aims to raise up to 30 per cent of its total revenues from ancillary streams in three years, a three-fold jump from the current levels, its Managing Director G R Gopinath has told NDTV.
Currently, ancillary revenues account for nine per cent of India’s second largest airline’s top-line. Gopinath said the net is a powerful engine of growth for us and it looks for more revenue from here. Company officials said 8.5 lakh people visit Air Deccan website every day.
Ancillary revenues are essentially categorised as non-passenger revenues which the company draws by way of inflight catering,excess baggage, selling of credit cards, aircraft branding,hotel bookings and things of that nature.
Officials said the airline, which currently operates 300-odd flights daily, would get into the travel insurance space shortly.
Gopinath said ancillary revenues have enabled the airline, which launched operations in August 2003, to bring down its losses,and their increase going forward would help it maintain ‘‘competitive’’ air fares. He termed ancillary revenues as ‘‘hedge against inflation.’’
Air Deccan said its website has emerged as India’s largest e-commerce site. The company’s call centre gets 24,000 calls every day.


But critics say the airline has still be post a profit.
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COUGAR
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PostPosted: Sat Feb 24, 2007 12:50 pm    Post subject: Reply with quote

Yeah right! Then mebbe they should start by ensuring their website works the way it is supposed to do!

I tired booking a fare to HYD yesterday and the damn Year drop-down kept resetting to 2008 no matter how many times i tried setting to 2007!

Like Air India, this is another airline run by stupid Mallus. And it shows! Thulasidas and Gopinathan are 2 sides of the same idotic coin!
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avbuff
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PostPosted: Sat Feb 24, 2007 1:40 pm    Post subject: Reply with quote

Quote:
Like Air India, this is another airline run by stupid Mallus. And it shows! Thulasidas and Gopinathan are 2 sides of the same idotic coin!




Cougar : plz do not make such statements why are u unnecessarily calling disturbances in the airliners-india community
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COUGAR
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PostPosted: Sun Feb 25, 2007 1:08 pm    Post subject: Reply with quote

Well what else do you say for an airline which consistently over-priomises and under-delivers? They calim to want a certain percentage of revenues from net bookings and their website isnt even worked properly! Isnt there something weird here? That is why DN doesnt get my business!

AI is suffering from a similar problem: loads of tall calims and ambitious promises. But what we see is confused fleet planning showing up in the form of oddball 757's and 767's!
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avbuff
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PostPosted: Sun Feb 25, 2007 1:22 pm    Post subject: Reply with quote

Well , I totally agree with you over here .... Very Happy
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the_380
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PostPosted: Sun Feb 25, 2007 1:43 pm    Post subject: Reply with quote

COUGAR wrote:
AI is suffering from a similar problem: loads of tall calims and ambitious promises. But what we see is confused fleet planning showing up in the form of oddball 757's and 767's

Thats what i don't understand ... why go for those aircrafts which you are not operating a part of your regular fleet?
And yes totally agree with COUGAR about DN, Gopinath does have dreams but at times the approach becomes wrong
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himmat01
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PostPosted: Sun Feb 25, 2007 3:10 pm    Post subject: Reply with quote

Quote:
Like Air India, this is another airline run by stupid Mallus. And it shows! Thulasidas and Gopinathan are 2 sides of the same idotic coin!


Please refrain from making unnecessary comments about any community.
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VABBy
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PostPosted: Sun Feb 25, 2007 7:48 pm    Post subject: Reply with quote

Tell me something?? Are these webfares cheaper than the ones offered by the travel agent. I have never booked thru a website. Always used a travel agent and they seem to always offer a fare which is lower than wat an airline quotes on their website.
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Nilanjon
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PostPosted: Tue Feb 27, 2007 7:49 pm    Post subject: Reply with quote

Air Deccan is migrating their booking engine to the one which Go Air uses.

Supposedly developed by some Radixx International.

I find the Go Air website rather pathetic (I felt DN's was better than Go Air's).

I somehow feel this move is driven by Warwick Brady of Ryanair fame - and since he has done a lot to improve DN's profitability and bottomlines, it maybe making sense for DN to do this migration to a differnet booking engine.

Currently most of the info links do not work.

Will wait till tomorrow morning to see if the migration is for the better or worse Crying or Very sad
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VABBy
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PostPosted: Tue Feb 27, 2007 9:06 pm    Post subject: Reply with quote

Have they moved ???
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Nimish
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PostPosted: Wed Feb 28, 2007 6:34 pm    Post subject: Reply with quote

VABBy wrote:
Have they moved ???


Yes they have, and the new site is just not working!

The call centers have hold music for 30-40 minutes at least (I disconnected after that).

I think DN has screwed up once again during this transition.
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shivendrashukla
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PostPosted: Wed Feb 28, 2007 9:22 pm    Post subject: Reply with quote

DN is screwed big time if they don't clean their house now. No amount of adding fleet when after sometime the middle class, which by the way is the biggest socio-economic class, chooses not to fly DN.

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Shivendra
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tayaramecanici
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PostPosted: Wed Feb 28, 2007 9:38 pm    Post subject: Reply with quote

COUGAR wrote:
Well what else do you say for an airline which consistently over-priomises and under-delivers? They calim to want a certain percentage of revenues from net bookings and their website isnt even worked properly! Isnt there something weird here? That is why DN doesnt get my business!

AI is suffering from a similar problem: loads of tall calims and ambitious promises. But what we see is confused fleet planning showing up in the form of oddball 757's and 767's!


Wasn't DN using the parent company of Indigo for revenue management, i would imagine the new website is part of the possible move to a new vendor ?

Nothing odd about AI's wet-lease there, the aircrafts are mission specific i.e. AI-130 is operated by a B767 seating 240+ previously it was operated using a B747 too much of an aircraft for the route. The same is with the B757 which again is perfect for the quick turnarounds to low yield routes of upto 4hr flying time.
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COUGAR
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PostPosted: Thu Mar 01, 2007 9:31 am    Post subject: Reply with quote

Oh please TYM!

Getting in a new aircraft type when their 737-800's are being underutilized? Just doesnt cut it!
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haree
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PostPosted: Thu Mar 01, 2007 10:57 am    Post subject: Reply with quote

Quote:
this is another airline run by stupid Mallus. And it shows! Thulasidas and Gopinathan are 2 sides of the same idotic coin!


Second others opinion.. this was uncalled for but again get ur facts right Wink not all people with mallu like names are mallus!
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Nimish
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PostPosted: Thu Mar 01, 2007 5:04 pm    Post subject: Reply with quote

Nimish wrote:
the new site is just not working!
...
I think DN has screwed up once again during this transition.


And the site is still not working - checked at 1 am last night, no luck, checked just now, no luck getting into an actual booking. DN seems totally screwed, as there are people booking tickets every day and DN has lost about 3-4 days worth of bookings!
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tayaramecanici
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PostPosted: Thu Mar 01, 2007 6:11 pm    Post subject: Reply with quote

COUGAR wrote:
Oh please TYM!

Getting in a new aircraft type when their 737-800's are being underutilized? Just doesnt cut it!


Its a wet-lease mate ACMI, not a new induction and again B738 is not cut for the over 4hr mission especially on a route which is underserved with a huge migrant labour pax segment not to mention the business traffic headed for Iraq.
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Nilanjon
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PostPosted: Thu Mar 01, 2007 7:59 pm    Post subject: Reply with quote

Nimish wrote:


And the site is still not working - checked at 1 am last night, no luck, checked just now, no luck getting into an actual booking. DN seems totally screwed, as there are people booking tickets every day and DN has lost about 3-4 days worth of bookings!


I feel really sorry for DN. It's almost as if some hacker has hacked their site, and they have no clue how to sort it out. What else do you say when the same situation continues for days together ? I don't see any gradual improvement each day towards a new site !!

I just can't believe how an Airline company with such losses on their balance sheet can be so incompetent / unprofessional to be able to afford this. Absolutely pre-posterous !!

And this with ex-Ryanair CEO Warwick Brady supposedly keeping track of the business every morning with his core team (as I read in the recent laudatory Economic Times article).

If he is really doing this kind of tracking, I can't understand how Warwick Brady is tolerating this.

I read that Naresh Goyal, wherever in the world he is, always checks on the timely performance of every craft in his fleet and seeks explanations for every delay - this is what is really setting high standards. Jet hasn't reached where it has just like that.

And look at DN ?
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shivendrashukla
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PostPosted: Thu Mar 01, 2007 8:11 pm    Post subject: Reply with quote

Nilanjon wrote:

Jet hasn't reached where it has just like that.
And look at DN ?


Same can be said for DN. They have stooped so low now that it takes quite a bit to reach where they are, just like that Very Happy. Any LCC can't afford their website down for 3 days. Seriously this has dented their business.

Cheers
Shivendra
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the_380
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PostPosted: Thu Mar 01, 2007 8:49 pm    Post subject: Reply with quote

shivendrashukla wrote:

Same can be said for DN. They have stooped so low now that it takes quite a bit to reach where they are, just like that Very Happy. Any LCC can't afford their website down for 3 days. Seriously this has dented their business.

Lol... Laughing
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Nimish
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PostPosted: Fri Mar 02, 2007 10:50 am    Post subject: Reply with quote

The good news is that their website came up yesterday evening and has been up ever since. Phew - that must have been a relief to their cash flows Very Happy
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ABN397
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PostPosted: Sun Mar 04, 2007 4:00 pm    Post subject: Reply with quote

Well, the DN website was generally reliable in the past few years. Can't say the same about their punctuality-though morning flights are as punctual as those of most other airlines.

The Indian Railways booking website (irctc) was practically non-functional in the past few days-could be because they have changed the booking period from 60 days to 90 days on Mar 1. This may also have caused a lot of losses to them.

I also do a fair amount of train travel with bookings through this webiste. They have a "frequent traveller" scheme called Shubhyatra. My annual renewal fee was due in March. Whenever I tried to renew it in the last few weeks the payment failed (although regular bookings were generally OK). Perhaps this is their way of closing down an unprofitable venture Smile

Have done internet bookings by DN,IC, 9W and Spicejet and do not find a great difference in the experience.
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Nilanjon
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PostPosted: Sun Mar 04, 2007 5:42 pm    Post subject: Reply with quote

I agree that I too found DN's website quite reliable and comfortable in general, except for the days where they would announce opening of bookings for new months or new sectors, or their promotional Re. 1 , Rs. 2, Rs. 3, Rs. 7, Rs. 9 and Rs. 10 fares.

I've done a fair amount of bookings on DN's website, and the good thing about DN is that it does not pinch to cancel, and their Credit Card refund has always been very very prompt (I always got refunds the same or the next day).

The best website under heavy load is Spicejet's.

Go Air's booking engine is comfortable, but is even worse than Dn's under load (when they announce free tickets !!).

I used to find KF's earlier booking engine (from Bird Information Systems) also very simple to use. Paramount still uses it. Their present Sabre based booking engine of course is also good, but it's not fair to compare with others, since Sabre is in the business worldwide far too long !!

IC's is also very neat - I used it only once.

S2's online booking engine is the most unreliable.
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the_380
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PostPosted: Sun Mar 04, 2007 5:49 pm    Post subject: Reply with quote

Nilanjon wrote:
S2's online booking engine is the most unreliable.

One of my close relative always books online in S2 and claims thats pretty nice. Any reasons for you to say that? Wink
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shivendrashukla
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PostPosted: Sun Mar 04, 2007 6:57 pm    Post subject: Reply with quote

One drawback with most of the websites are that they do not support Mozilla firefox. I use firefox and i am unable to book DN, Go air and S2 tickets with them. Spicejet, 9W are IT work fine with firefox. I assume that if they are to provide good service, they must also take into account people who use different browsers (Firefox, Opera , Avant etc). May not hurt full carriers, but for LCC every small things count.

Cheers
Shivendra
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Nilanjon
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PostPosted: Sun Mar 04, 2007 9:36 pm    Post subject: Reply with quote

the_380 wrote:
One of my close relative always books online in S2 and claims thats pretty nice. Any reasons for you to say that? Wink


Oh ! is it ? Maybe they have improved now.
Every time I tried to make a booking, the website either crashed or hung for ever. Then I switched to the Indiatimes travel site and booked - in cases where S2 fare/timing was the most suitable.
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the_380
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PostPosted: Sun Mar 04, 2007 9:44 pm    Post subject: Reply with quote

Nilanjon wrote:
Oh ! is it ? Maybe they have improved now.

Nopes he's been saying that since a year
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ABN397
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PostPosted: Mon Mar 05, 2007 1:12 pm    Post subject: Reply with quote

The DN website may be functional today, but many things are still in a mess. If you want to have some fun, get on to the site and look for the schedules. You will discover that the schedule shows a number of airports which no one has heard of Smile
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karatecatman
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PostPosted: Mon Mar 05, 2007 3:32 pm    Post subject: Reply with quote

Article on the profit-loss at Air Deccan:
http://dnaindia.com/report.asp?NewsID=1082816
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Nimish
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PostPosted: Mon Mar 05, 2007 3:42 pm    Post subject: Reply with quote

ABN397 wrote:
The DN website may be functional today, but many things are still in a mess.


Interestingly all old bookings now have new "confirmation numbers". So if you have an old DN PNR in the format of DN01234567 that will no longer work on the site (to retrieve/change booking), but instead you need to call the call center to get your new "confirmation number" in the format xxxxxxx (7 digits for now).

Even when you do get the new confirmation number, the site is unable to retrieve it (fails with a server error!!!!), but it's a step better than the earlier "no booking exists" message.
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