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SQ to move Australia Call centre to India

 
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sri_bom
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Joined: 22 Dec 2006
Posts: 2365
Location: Singapore

PostPosted: Fri Jan 19, 2007 8:17 am    Post subject: SQ to move Australia Call centre to India Reply with quote

Singapore to shut Australian call centres





SYDNEY - Singapore Airlines is to relocate its call centres to India in a move that will see the closure of reservation offices in Perth and Sydney.

However, there will be a creation of a new South West Pacific Service Centre, to be based in Sydney.

The new structure will be completed by mid July.

A statement from the carrier claimed the move is consistent with being “more cost-effective in the provision of services to customers”.

This story first appeared in www.travelweekly.com.au
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D-ABTH
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Joined: 22 Dec 2006
Posts: 837
Location: VABB :: BOM

PostPosted: Fri Jan 19, 2007 9:00 am    Post subject: Reply with quote

basically...cheaper labour offering quality English as well Laughing
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AKLDELNonstop
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Joined: 19 Dec 2006
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PostPosted: Fri Jan 19, 2007 5:17 pm    Post subject: Reply with quote

They are being given to Wipro. Even SQ's New Zealand call center will be moved to India.
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Jaysit
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Joined: 19 Dec 2006
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PostPosted: Fri Jan 19, 2007 9:35 pm    Post subject: Reply with quote

If this post was on Airliners.net, all the usual racists would be out in full force prattling on about cheap labour and how Indian call centers botched up their last 1-900 call.
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vivekman
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Joined: 26 Dec 2006
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PostPosted: Fri Jan 19, 2007 11:23 pm    Post subject: Reply with quote

Wipro, here I come!! Oops, hope my bosses didn't read this! Laughing Laughing

AKLDELNonstop wrote:
They are being given to Wipro. Even SQ's New Zealand call center will be moved to India.
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tsk911
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Joined: 19 Dec 2006
Posts: 223
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PostPosted: Sat Jan 20, 2007 12:23 am    Post subject: Reply with quote

More racist stuff might crop up... Another Big Brother situation in the making...
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