Joined: 28 Oct 2007
Location: New Delhi
|Posted: Tue Mar 12, 2019 7:58 pm Post subject:
|Their call centre in the best of times, has been a nightmare. The 50 minutes hold time is nothing abnormal as I mentioned, in the best of times as well. One option in these troubled times is mentioned on the website, which actually acknowledges the long wait times. You could try the following link:
This page says,
"We are experiencing extremely high call volumes at our Contact Centre for change and cancellation requests.
If your flight departure is beyond 72 hours, we recommend you connect with your travel agent or fill the below form to submit your request via email. We shall respond with a resolution within the next 72 hours."
It is ironic that I was looking at these links when I happened to read your post, and I did a quick cut-and-paste.