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Service quality to be expected for a canceled flight!

 
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bangalore
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Joined: 21 Jan 2010
Posts: 103
Location: Bangalore

PostPosted: Mon Mar 11, 2019 9:51 pm    Post subject: Service quality to be expected for a canceled flight! Reply with quote

Dealing with a cancelled 9W flight .. For an online ticket, they are not giving any self service options on their website to rebook.. Now on hold on a call for 50 minutes straight and continuing
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sumantra
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Joined: 28 Oct 2007
Posts: 4592
Location: New Delhi

PostPosted: Tue Mar 12, 2019 7:58 pm    Post subject: Reply with quote

Their call centre in the best of times, has been a nightmare. The 50 minutes hold time is nothing abnormal as I mentioned, in the best of times as well. One option in these troubled times is mentioned on the website, which actually acknowledges the long wait times. You could try the following link:
https://www.jetairways.com/en/in/disruption-assistance.aspx
This page says,

"We are experiencing extremely high call volumes at our Contact Centre for change and cancellation requests.
If your flight departure is beyond 72 hours, we recommend you connect with your travel agent or fill the below form to submit your request via email. We shall respond with a resolution within the next 72 hours."

It is ironic that I was looking at these links when I happened to read your post, and I did a quick cut-and-paste.
Cheers, Sumantra.
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