Airliners-India.com

bob1988 · Member Joined: 05 Sep 2007 Posts: 35

Here is a TR from A.net
http://www.airliners.net/aviation-forums/trip_reports/read.main/125437/

He says AI's service on the 77L is better than almost any airline in the world and he is well-traveled. He gave it is highest rating ever.

It is almost like there is 3 different Air Indias:

1. IC - solid service
2. Air India 747, 310, 772 - unreliable, lousy service, tattered planes
3. Air India 77L and 77W - competes with SQ, EK, etc.

My question is:

Will the GOI manage to screw this up to? They need to convert the entire company over to these standards and they can be one of the best in the entire world. I've heard from family that their 77W service is excellent as well. Sadly, I'm not very optimistic.

Nimish · Posted: Mon May 05, 2008 11:40 am Post subject: Re: Glowing AI Trip Report

Wow - great TR and brings a lot of hope!

karatecatman · Guest

It's just Wow! Wow! Wow!

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It's still strange how Air India continues to get junked on Skytrax. Even the 777LR gets a three stars out of 5 Confused

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Crew still have the old AI uniforms. Whatever happened to the fusion junk uniform designed by Ritu Beri!

Megatop · Member Joined: 14 Feb 2007 Posts: 257 Location: Bangalore

the trip reporter though not oblivious of the frontal image of AI is redressing AI in a single shot.

the nonstops draw awes over even CO & 9W but the AI we get to see at BLR, HYD, MAA ... is much left to be desired as india's pride.

the_380 · Posted: Mon May 05, 2008 3:10 pm Post subject:

Sure does differ from how a LOT of people think. Very Happy

Well put report. My friend's dad recently flew F in Air India BOM-JFK in the 772LR and he was damn impressed, before he flew, he was of the opposite opinion, after the flight, he changed his opinion, wants to fly them again to Shangai Razz

(a mistake though Wink

)
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sreenath_y · Member Joined: 27 Apr 2008 Posts: 528

AI needs to get rid of those A310 fast. IC's A300s are famous and AI's A310s are infamous!

rhumbline · Member Joined: 28 Sep 2007 Posts: 443

Great to finally see some positive reviews for AI
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Aiel · Member Joined: 19 Dec 2006 Posts: 927 Location: Bangalore

The NA non-stops have been consistently getting good reviews. Now only if they could do the same on all their routes.
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the_380 · Posted: Mon May 05, 2008 5:34 pm Post subject:

con spirito · Member Joined: 07 Apr 2007 Posts: 577 Location: Inflight

The problem with AI is that they are good in introducing facilities and amenities but they dont know how to maintain them. Lets hope AI proves me wrong. Rolling Eyes

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airindia787 · Member Joined: 18 Nov 2007 Posts: 770 Location: DAB & ZTF

AI have never failed to impress me with their catering.

I flew them EWR-CDG-BOM in 2005 and the food was some of the best I've ever had. Wish I could say the same about the plane. Hope AI maitains this standard on their 77Ls.
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AviationBuff · Member Joined: 20 Apr 2008 Posts: 57

Excellent TR...One of the best I have read. AI should set similar standards on all sectors. I usually fly J Class on Gulf sector and not get even 50% of what is written in the TR.

I hope that with the 787's things will change. (Hope for the Best)

HAWK21M · Posted: Tue May 06, 2008 10:51 am Post subject:

flightgearpilot · Member Joined: 21 Dec 2006 Posts: 711 Location: VOBL

Couple of months ago when my wife was hospitalized, my parents rushed back from JFK to BLR on less than a day's notice. But the entire journey -- from ticketing till landing in BLR was, according to my dad, one of the smoothest they ever experienced. And this was on AI and they flew the 777.

-FGP

sri_bom · Member Joined: 22 Dec 2006 Posts: 2365 Location: Singapore

sreenath_y · Member Joined: 27 Apr 2008 Posts: 528

Congrats to AI. A lot pride to hear that our AI is doing really good.
Btw, how many of you guys here think a.net TRs and pics act as good adverts?

Spiderguy252 · Posted: Tue May 06, 2008 6:25 pm Post subject:

rutvij · Posted: Tue May 06, 2008 8:13 pm Post subject:

Deflecting slightly from the Topic

Nimish · Posted: Tue May 06, 2008 8:20 pm Post subject:

the_380 · Posted: Wed May 07, 2008 12:37 pm Post subject:

vikramv2 · Posted: Tue May 27, 2008 2:45 pm Post subject:

Its lovely to see such a glowing review on the AI non stop products...Only if Far east and West Asia are better...
Amazing to see such reviews. I guess the nonstops have a really good thing now... BOM-JFK isnt performing as well compared to DEL-JFK

It was reported that BOM-JFK had poor loads for quite some time initially. Anyone how loads are on bothe BOM-JFK and DEL-JFK compared to say 9W, CO, and DL?
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sri_bom · Member Joined: 22 Dec 2006 Posts: 2365 Location: Singapore

My friend from an IT firm just flew to USA and told me that the AI direct flights from Bombay are full and a hit, he could not get any seats and had to fly Delta.....

Sri_Bom

rutvij · Posted: Tue May 27, 2008 8:25 pm Post subject:

An LR Pilot had confirmed that BOM-JFK goes FULL on Weekends. What about the loads on Weekdays?

Nimish · Posted: Tue May 27, 2008 9:34 pm Post subject:

stealthpilot · Member Joined: 19 Dec 2006 Posts: 2325 Location: BLR, DXB

Very nice to hear!! Now if only they can make this consistant.

Actually its as nice to hear that the flight went full, most of the feedback im
hearing/reading goes on about how these non stops fly empty.
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rutvij · Posted: Wed May 28, 2008 12:42 am Post subject:

Another Update from an AI Pax:

He went Sleeping (3 seats!!!!) in both Directions.

COUGAR · Member Joined: 01 Jan 2007 Posts: 986 Location: Bangalore

AI A310's ar enot bad at all in economy class: pretty ok if you can forgive the scratched screens and that sort of thing. The seats in the rear section (where it is 2-3-2) are often the worst.

But in J class its horrid and not value for money at all: the last (and only time) i took that option i found a 2-3-2 configuration where it was 2-2-2 in the late 90's. Broken and stained seats, non-functional IFE etc etc: only the unlimited supply of booze and good food kept spirits up.

Rather stick to 9W with a 737-800 which has a much superior business class on a narrowbody and is non-stop with better timings.

so one good TR does not make for a good airline: the way ahead is rocky for AI.
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Nimish · Posted: Wed May 28, 2008 11:02 am Post subject:

nadarji · Member Joined: 11 Jan 2007 Posts: 305

Flew JFK-DEL on May 9th and BOM-JFK on June 8th. Y was around 50% occupancy on both flights, and the front looked less than that.
The transfer in DEL from international to domestic does involve lugging the checked in baggage along, while the outbound transfer was smooth.
Service on the JFK-DEL flight was Good. On the BOM-JFK leg, there were fewer drink runs.

I will definitely fly this route again with AI. I hope that they open a checkin counter after customs on the international to domestic transfer, though.

airindia787 · Member Joined: 18 Nov 2007 Posts: 770 Location: DAB & ZTF